Opened Ticket
Ticket Ouvert

Time between events
Temps entre les événements

Tech Support
Support Technique

Click to reopen this ticket for additional comments
Cliquez pour réouvrir ce ticket et ajouter des commentaires additionnels

Reassign Ticket

If the problem persists please notify support

Valid file extensions are

Your Message was added successfully

Your support ticket was created successfully

View All Clients

You do not have permission to remove this file.

File removed successfully.

File not found

Max file size limit can be changed in php.ini - directive 'upload_max_filesize'

File Attached

Reopen



# ----------------------------------
# ADDED IN VERSION 3.0.0 beta4
# ----------------------------------

Support E-mail

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.

Support Ticket Start Number

Determine the number you wish to start numbering your support tickets.

Disable CE Tickets Support System

Select YES if you want to disable the embedded ClientExec support system. <br> Additionally, you can define a URL to redirect your customers to an external support system of your own.

3rd Party Support URL

Allow Customer File Uploads

Set this to YES if you wish to allow customers to upload files to support tickets.

Allowed File Extensions

Days To Allow Tickets To Be Reopened

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.

View open tickets

Reply to any assigned ticket

View all closed tickets

Reopen ticket

Edit ticket

Delete ticket

Close tickets


# ----------------------------------
# ADDED IN VERSION 3.0.0 PR2
# ----------------------------------

Allow Admins To Reply From Any E-mail Account

URL of an external support system, different to ClientExec's.

Enter the file extensions that you allow uploaded to support tickets separated by commas.  * means allow all file extensions(security risk).

View closed tickets service rates

Click OK if you are sure you want to close the selected items.

Erased User

Erased ticket type

Edited message

Deleted message

Added message

Undefined action

Changed type to "%s"

Changed priority to %s

Changed subject to "%s"

Changed status to %s

Unassigned

Opened

Reopened

Guest User


# ----------------------------------
# ADDED IN VERSION 3.1.0
# ----------------------------------

User is not active

You don't have permission to assign to this department or staff member

Operation failed: ticket has already been assigned

Ticket(s) has been closed

Department "%s" was successfully deleted

Escalation rule was successfully deleted

E-mail routing rule was successfully deleted

Ticket has been deleted successfully

Ticket filter has been deleted

Ticket(s) has been deleted

Ticket type "%s" has been deleted

Assign Ticket

You don't have permission to assign to this department

You don't have permission to assign to this staff member

Ticket was not found

Security breach attempt has been logged. Your session has been logged.

Autoresponder "%s" can't be deleted because it's used in at least one E-mail routing rule

Autoresponder "%s" has been deleted

Autoresponder "%s" has been saved

Department has been saved

Department has been created

Support routing rule has been saved

Support routing rule has been created

Escalation rule has been saved

Escalation rule has been created

Rate: %s

The code you entered is incorrect

Sorry, you don't have access to support

Thank you. Your request has been processed

Resolution summary for ticket #%s ("%s")

Filter name invalid

Ticket type has been updated

Ticket type has been added

Ticket ownership has been transfered

Frequency to send feedback request E-mails

Select how often you wish to have the system send an E-mail to the customer requesting for feedback about the service, after a ticket is closed. You can modify the E-mail's template in the E-mail templates settings section.

Every month

Every two months

Every three months

Every six months

lead

Department %s

Ticket resolution notification

Staff member %s has closed ticket #%s ("%s") and created the following resolution note:

View tickets assigned to their departments

View tickets assigned to other departments

Show departments

Manage departments

Show escalation rules

Manage escalation rules

Show e-mail routing rules

Manage e-mail routing rules

View ticket types

Manage ticket types

View Event Log for Ticket events

Software

Billing Issues

Control Panel

E-mail Problems

Upgrades

Edit Department

New Department

Enter one E-mail per line.

POP3 fetching

Pipe forwarding

high

medium

low

<b>%s</b> priority tickets

<b>%s and %s</b> priority tickets

<b>%s, %s and %s</b> priority tickets

You can use * to apply to all incoming E-mails.

Edit Escalation Rule

New Escalation Rule

Tick if you wish that, after a ticket is escalated by this rule, it doesn't get escalated again later by this same rule.<br />\nIt will be able to be escalated by this rule again only after the assignee, status or priority have changed.

Tickets automatically created by the billing engine (for example when a paypal subscriptions is cancelled) will have this type.

Related KB Articles

View ticket details for ticket

Guest

Ticket moved from guest to customer

Added feedback comment

Event log for Ticket %s

Assigned to Department %s

Assigned to Staff %s

Created ticket #%s

Staff notes for this particular customer and ticket type (%s)

By %s on %s

Registered & anonymous

Selected groups

NA

Unnamed Rule

%s hours

Click to toggle ticket details

Group:

Feedback Comment

You don't have access to this section

Subscribe

Unsubscribe

Canceled

%s (guest)

No Rating Yet



# ----------------------------------
# ADDED IN VERSION 3.2.0 beta1
# ----------------------------------

Please reply above this line

Ticket #%s has been closed

"%s" was successfully deleted

"%s" has been added succesfully

Access denied

Client Ticket

Ticket Information

Have a question or an issue, we are here to help you. Please submit a support ticket for assistance.

Subject and Question

Closed Ticket List

This section contains the list of closed tickets.

Tickets List

View the list of all the tickets in this section.


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta2
# ----------------------------------

Not Available

View closed tickets


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta3
# ----------------------------------

(No subject)

You do not have permission to perform that action.

Below is the ticket status and history for the selected ticket.

If you can't find a solution to your problems in our <a href="index.php?fuse=knowledgebase&amp;view=KB_MainView&amp;public=1">knowledgebase</a>, you can submit a ticket by selecting the appropriate department below.


# ----------------------------------
# ADDED IN VERSION 3.2.0 RC1
# ----------------------------------

Event Log

Allow Guests To Submit Tickets

Select YES if you want to allow guests to submit tickets from the public section.  <br /><b>Note</b>: If you want to change the department these tickets are assigned to, create a support routing rule for guests and the public section.


# ----------------------------------
# ADDED IN VERSION 3.2.1
# ----------------------------------

Subject:



# ----------------------------------
# ADDED IN VERSION 3.2.2
# ----------------------------------

Contents


# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------

Add Department

Autoresponder Templates

Add Escalation Rule

Click OK if you are sure you want to delete the selected items.

All ticket types

Ticket Details

Support Ticket

Messages

Add Ticket Types

Edit Ticket Type

Add Ticket Type

Ticket List

Add Client

Retrieving...

Custom Filter

Staff Notes

Escalation Rules

Elapsed

Edit Email Routing

Add Email Routing

Couldn't delete ticket type because there are tickets or E-mail routing rules associated with it

Current logged in user is not active

Your ticket type(s) was added successfully

Filter Updated successfully

The department was added successfully

Ticket(s) have been deleted

Ownership has been transfered

Ticket Number Prefix

The subject of support E-mails will always have this prefix followed by the ticket number, for the system to be able to recognize them when using the support pipe.

Assign tickets

Template name

E-mail subject

Plan Name

You can view the status of your ticket by entering your email and any ticket ID in the fields below.

Once logged in you can add a reply.

view full comment

Message Details

Upload File(s)


# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------

Opened By

Closed Tickets


# ----------------------------------
# ADDED IN VERSION 4.0.0b2
# ----------------------------------

Here's the transcription of the ticket messages:\r\n\r\n

Not applicable



# ----------------------------------
# ADDED IN VERSION 4.0.0b3
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0rc1
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0rc2
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0
# ----------------------------------

 System Setup
