Billing
Facturation

Total
Total

Active
Actif

Suspended
Suspendu

Pending
En Attente

Welcome
Bienvenue

Support
Support

Due Date
Échéance

Yes
Oui

No
Non

Name
Nom

Warning
Attention

User ID
Numéro Usager

E-mail
Courriel

Package Name
Nom de Domaine

Invoice #
Facture #

Forgot Password?
Mot de passe oublié?

E-mail
Courriel

Password
Mot de Passe

Your IP will be logged for security reasons
Votre IP sera enregistré pour des raisons de sécurité

Incorrect Username and/or password
Code usager / Mot de passe invalide

Package Type
Type du Client

Group
Groupe

Invoices
Factures

Subject
Sujet

Select Package
Sélectionnez un domaine

Add Package
Ajoutez un domaine

Package
Domaine

Amount
Montant

Details
Details

Package
Ensemble

Package Type
Catégorie de client

Recurring
Récurrent

Settings
Ajustements

Custom Fields
Champs personnalisés

Support
Support

Reports
Rapport


The settings below allow you to change the way your site looks and acts.  Make sure you fully understand what the setting's function is before making any changes.
Les ajustements ci-dessous vous autorise à changer l'apparence et l'action de votre site.  Assurez-vous de comprendre parfaitement les fonctions avant d'effectuer tout changement

Type
Catégorie

Size
Grandeur



Package Name
Nom de l'ensemble

Add Package
Ajoutez l'ensemble

update settings
Mise à jour des cadres

Delete
Effacez

Sent
Envoyer

There are currently no items matching this query
Il n'y a présentement aucun item correspondant à cette demande

Billing Cycle
Cycle de facturation

Taxes
Taxes

User ID

Organization

Tax

Currency

Annually

Password

Cancelled

Fraud

Inactive

Edit

Organization

Year

You do not have access to that feature.

None

Date

Plugins

Servers

Congratulations

Registrar Error

Domain extension not recognized or supported

Registrar returned

There was a problem trying to register this domain

Format Error

Domain name is not valid.  Please try again.

Please select a valid domain name and select an option to continue

To start, please provide us with the domain name that you intend to use with your account service

To start, please provide us with the subdomain you intend to use with your account service

Self-Management (no cost)

Searching

Transfer

Registration Length

Credit Card Authorization Failed

Payment Method

Expiration Month

Expiration Year

Accepting

Your existing billing method will be used

Please enter your profile's E-mail address and password

Please enter your preferred password for this account.

I'm an Existing Member

Your Total Today

Your Next Invoice Will Be Due

You need to agree to the Terms and Conditions to continue

I Agree to the Terms and Conditions

Domain Name

Access code picture

Please enter the access code

Access code

Request a new access code picture

Supported domain extensions.

Invalid Credit Card Number

Credit Card is Required

Credit Card Number

Invalid Credit Card Number

Credit Card is Required

Domain

already has an account with us. If you are a current customer please submit a support ticket for assistance.

The Domain

is available

Domain Is Already Registered

According to registrar records, the domain

is already registered.

If you own this domain please choose the

or

option on the right.

is not valid. Please try again

Self-Management Domain Notice

The domain extension

cannot be registered directly through

Currently we support the registration for the following top-level domains (TLDs)

Select Package

Package

Client

Display

records per page

Showing Records from

to

of

The credit card has already expired

Use subscription

Subtotal

Invalid Code

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

Brunei Darussalam

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Cocos (Keeling) Islands

Colombia

Comoros

Congo

Cook Islands

Costa Rica

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Faroe Islands

Fiji

Finland

France

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Greece

Greenland

Grenada

Guam

Guatemala

Guinea

Guinea-bissau

Guyana

Haiti

Honduras

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Korea

Kuwait

Kyrgyzstan

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mauritius

Mayotte

Mexico

Monaco

Mongolia

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Russian Federation

Rwanda

Saint Kitts and Nevis

Saint Lucia

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

Slovakia (Slovak Republic)

Slovenia

Solomon Islands

Somalia

South Africa

Spain

Sri Lanka

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syrian Arab Republic

Taiwan

Tajikistan

Thailand

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

Vanuatu

Venezuela

Viet Nam

Western Sahara

Yemen

Zambia

Zimbabwe

Coupon Code

User ID

Issue

Choose Server

days

You have reached your number of users limit

Currently there are no servers with stats set up

Licenses

License Key

Owned / Leased

Num Users

Reseller

Instance

Accessible Instances

Total licenses

Used

Remaining

Allowed IP Ranges

Do not include www.

You can enter more than one domain,<br />one domain per line

Reset

Ticket #

validate

Billed Monthly

Billed Quarterly

Billed Semiannually

Logged IP

Logged Host

Server Info

None Selected

close window

Customer

Search

E-mail

Topic

# ----------------------------------
# ADDED IN VERSION 3.0.0 beta4
# ----------------------------------

Remember: Login for Users is disabled

Execution Time: %s seconds

The following files are missing:

Version Installed

Uninstall

Mandatory

Will be upgraded

Up-to-date

Version uploaded is older than the one already installed.

FIX THIS

Continue

Please enter your Super Administrator credentials in order to do upgrades or system maintenance:

Remove filter

Income (Tax In)

Income (Tax Out)

Assigned To

SUBMIT

Please enter your profile's E-mail to retrieve your password

Billed Annually

Marshall Islands

Moldova (Republic of)

Montenegro

Netherlands Antilles

Northern Mariana Islands

Saint Vincent and The Grenadines

Serbia

Timor-Leste

or

Files

Congo (Dem. Rep.)

Hong Kong, China

Iran (Islamic Rep.)

Korea (North)

Laos

Macau, China

Macedonia (Frm. Yugoslav Rep.)

Micronesia (Fed. States)

Tanzania (United Rep.)

Support

Logout

Overall Information

Hardware Information

Network Usage

Memory Usage

Mounted Filesystems

Hostname

Listening IP

Kernel Version

Distro Name

Uptime

Current Users

Load Averages

Processors

Model

CPU Speed

Cache Size

Device

Received

Err/Drop

Percent Capacity

Free

Physical Memory

- Buffers

- Cached

Disk Swap

Mount

Partition

Discount


# ----------------------------------
# ADDED IN VERSION 3.1.0 beta1
# ----------------------------------

Tickets

Submit ticket

Style

Signup

Passphrase Management

Add Tax Rule

Archived Coupons

There was an error when trying to log in

Monthly

Quarterly

Semiannually

HTML

Plain-Text

Module

Description

Username

Install / Upgrade

Install

customers

invoices

troubletickets

closed

Please ensure that the file is not empty and try uploading again

You didn't upload any files

File %s upload failed

User %s couldn't be added because you have reached your user number limit

User %s couldn't be added because there is already a customer with that E-mail

User %s was successfully added

Displays total recurring transactions broken down by billing cycles with the sum and expected yearly income from each.

Items

Sum

Expected Yearly Income

Totals

Annual

Select a coupon:

--- SELECT ONE ---

<b>Total saved</b>

unlimited

Avaliable coupons

Coupons have already been used

Customers

Coupon Name

Archived

Customer Domains

Domains

through

Back

Next

are invoice amounts not in your base currency that don't have conversion factors configured for this report. Please configure them as your total will be incorrect!

Tax Charged

Date Paid

Total for

* Items in

RED

* There are no invoices for the selected month

Month

Avg. Price

Month Total

Last Month

Last Year

Total Count

Total Amount

Select Graph Type

Income Generated

Average Invoice

Change from Previous Month

Change from Previous Year

Select Year Range

Income Growth - Change Previous Month

Income Growth - Change Previous Year

Average Invoice Price

Displays total recurring transactions broken down by packages with the sum and expected monthly income from each.

Total Packages

Expected Monthly Income

Displays total recurring transactions broken down by package types with the sum and expected monthly income from each.

Paid

Not paid

Refunded

Invoice have been refunded.

Credited

Invoice has been credited.

Void

Invoice have been voided.

Invoice has not been sent

Last Sent on

Invoice is partially paid

Invoice was paid on

Difference

Displays all support tickets opened.(click on a date to view all tickets for that year)

Tickets Opened

Total Percent

Total This Month

Ticket ID

Date Submitted

No tickets opened

Start Date

End Date

search

Total Tickets Closed

Tickets/Day

TOTAL

no values

Displays how many tickets each staff member has closed (and how many times has replied to them) based on a date range.

This report totals the unpaid invoices for the selected year.

Select a year

Displays upcoming transactions

Next Invoice Date

Sort By Payment Type

Sort By Date

- Kernel + applications

Domain(s)

Could not contact registry to look up domain

To verify the order, enter a number where you can currently be reached. For international numbers, be sure to include the leading "+" sign followed by the country code.

Package add-ons

Departments

Escalations



# ----------------------------------
# ADDED IN VERSION 3.1.0
# ----------------------------------

Dashboard

Import / Export

You don't have access to any module. Contact your system administrator.

Password needs to be at least $length characters long

Password needs to contain both uppercase and lowercase characters

Password needs to contain both alphabetic characters and numbers

Password needs to contain both alphabetic characters and symbols

(Guest)

Turks and Caicos Islands

What do you want to do?

If the following list contains files you haven't customized, please re-upload them again using binary mode in your FTP client:

Check Again

Ignore

CSV file

Skip first row?

if contains field names

Field delimiter

Field enclosure

Enter the column number for each field (first column is 1)

Enter 0 or leave empty to skip a field

Required fields can not be empty, unless you decide they are not required by unchecking the checkbox

Submit

Host Name

Server Port

Database Name

category %s has been successfully imported

article %s has been successfully imported

Most Popular Articles

Article Title

Date Created

Article Rating

Total Visitors

weeks

days

day

hrs

hr

This report displays the Most Popular Articles on the knowledgebase

This report displays the Most Viewed Articles on the knowledgebase

No Rate

Excellent

Good enough

Not great

Poor

Displays Service Rating.(click on a date to view Rating tickets for that year and month)

Tickets Rating

Average Rate

Ticket Type

Total Elapsed

Rate

No tickets closed

weeks

day

hrs

hr

Displays all support tickets closed.(click on a date to view all tickets for that year)

Tickets Closed

Date Closed

Replies/Ticket

Please select a valid date range and press SEARCH.

Please select a date range and press SEARCH.

Support Center

Order Enom Account

Enom Account Registration Form

Account Type

Title

First Name

Last Name

Preferred Username

Secret Word Type

Secret Word

Address

City

State

Country

Zip Code

Phone

Sign Up

Orders

Version

News

Latest Public Announcements from

Posted by

Read Full

Lost Password

Please enter your Registered E-mail Address below and click Submit. You will receive an E-mail shortly with instructions.

Enter E-mail

Your E-mail

Members Login

Submit a Ticket

Submit new ticket to our department.

Ticket Status

Check on the status of a previously submitted ticket.

Announcements

Knowledgebase

Enom Account

Order an Enom account.

Setup Fee

Billed Every 2 Years

Setup Fees

CVV2

CVV2 number is required

Account Password

Please enter your preferred Username and Password for your Domain account.

Domain Username

Domain Password

weeks

week

days

day

hrs

hr


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta1
# ----------------------------------

These items are services that have not been included as part of an invoice.  You will be given the option to create a new invoice from the selected item(s) or add item(s) to an existing invoice

Invoice Summary

Invoice

Applies To

Billing Type

Tax

There are currently no invoice entries

select invoice

-- Select payment method --

Return to default

change

Enter passphrase

You can't perform any operation on this(these) invoice(s)

There are no recurring charges assigned to this customer

Customer Name

delete

Overdue Invoices

Toggle All

Jump To:

Go

Domains list

Expiry Date

Contact Information

Use Registrant Info

An error has occured

Registrar Lock

Locked

Unlocked

Transfer Key

E-mail Key To Registrant

Working...

Loading data...

DNS Settings

Host Records

Record Type

Add Row

Note: To delete a row, leave the hostname or address fields blank and click save.

You must be using the default name servers in order to modify DNS host records.

Domain Filter

Expires Within 30 Days

Expires Within 15 Days

Expires Tomorrow

Expires Today

Expired Domains

Registrar

reminder

Results Per Page

Domains Filter

Active Domains

All Domains

Expiring Domains

Status

Manage Domain ({DOMAINNAME})

Loading data from registrar...

Your Domain list

Renewal Period

Price

Name Servers

Change Name Servers

Use Default Name Servers

Name Server

Check Name Server Status

Checking

Register Name Server

IP Address

Registering

Edit Name Server

Old IP Address

New IP Address

Editing

Delete Name Server

Deleting

General Information

Domain Overview

Domain ID

Expiration Date

Registration Status

Purchase Status

Auto Renew

Upcoming Batch Autopayment Invoice Notifications To Send

Paid orders in queue

Requires Manual Setup

Package Add-ons

After

Packages

All

Every 2 Years

Overdue packages in suspension queue

Requires Manual Suspension

Suspended packages in unsuspension queue

Select which fields you wish to export and press the button to download the file

Tickets status

All Tickets

Only Open Tickets

Only Closed Tickets

Download .csv

Credit Cards Expiring This Month

Last 4 Digits

Credit Cards Expired Last Month

Last Run

remove service

execute now

Currently there are no services enabled

Actions

update

Save

Days Overdue

File Decryption Service

Upload here the file you wish to decrypt

You'll receive the decrypted file by return

Encrypt/Decrypt your customer's domain passwords

Performing this action could take some time, please be patient

Invoices pending generation

Taxable

Plugin variable

Available in:

Custom plugin variable name

Prices

Price detail

Plugin var value

Monthly Billing

Quarterly Billing

Semiannual Billing

Annual Billing

2 Year Billing

Setup Price

Remove

New row

Save changes

show/hide description

Support tickets that will be Notified:

Ticket

Support tickets that will be closed:

Messages in the queue

To

BCC

Body

Attachments

Import

Select Add-on

Drag and drop the items to change the sorting order

Drop-down menus

Radio buttons

plugin variable

edit

monthly

quarterly

semiannual

annual

2 year

setup

Add new

ALL COUNTRIES

State must be added

Use VAT

Tax rate must be added

Tax rate must be a valid number

Insert more

You may only need one Package Type if all of your clients have the same packages and price<br>and you are not running any specials, otherwise you can create different Package Types<br>and their associated packages by clicking on the create package type tab.

Package Type:

Friendly Name

Show Domain Options

Show domain options

Do not show domain options

Is this for a subdomain?

Main Domain

Allow Registration

Allow Self Manage

Allow Transfer

HTML is accepted

Default Welcome E-mail

Click to view tags

Import Welcome E-mail

Do Not Import

Import Packages

add new package type

Package Type (code) is used to distinguish what type of packages are available to a client

Note

Public announcements are available at

as an RSS feed

as an HTML page

You need to select entry(s) to perform this action on

UPDATE SETTINGS

Post Date

Publish

Excerpt

Insert an excerpt of your announcement

Post

Recipients

Notice

In order to delete an access group you have to assign its members to another group.

The "Customer" and "Super Admin" groups can't be deleted.

Staff members

There are no staff members belonging to this group.

Invoice status

All invoices

Unpaid invoices

Paid invoices

Pending users that will be deleted:

You may use tags in both the subject and content

Click to view available tags

A template can only be deleted if it has no associated E-mail routing rules.

Assigned to rules

NOTICE

All members belong to the Department General, and this department can't be erased.

Department Settings

Group members

Assign lead to department

Staff Members

Lead

Assign To

Notify New

Notify Closed

Feedback

Resolution Article

Delete Department

Below is the list of members who do not belong to this Department

Toggle Advanced Rules

Applicable E-mail Routing Rules

Messages sent to the E-mails:

Routing type:

Send copy to

There are no rules applicable for this department

Applicable Escalation Rules for Tickets Belonging to this Department

For departments

hours since opened

Reassign to department

There are no escalation rules originating from this department

Applicable Escalation Rules for Tickets Escalated to this Department

There are no escalation rules targeting this department

Add to Department

Open Support Tickets

ID

Time Elapsed

close

Priority

Created

Attachment

Added On

Select condition

Assigned to

Ticked type

Department

Is

Is Not

Not Assigned

Waiting on tech

Waiting on customer

Low

Medium

High

Hours

Match type

Against all conditions (AND)

Against any condition (OR)

Contain

Not contain

Greater than

Less than

remove

Escalation Name

Conditions triggering the escalation

Assigned to departments

Time elapsed since last reply:

Ticket status

Open

Tickets of priority

Appearance Actions

Change Ticket Tag

Don't change

Clear

Red

Green

Blue

Yellow

Escalation Actions

Change Priority

Reassign to

Don't reassign

Only apply once

Notification Actions

Send Transcription To

Verification Code

Enter the code

Handling Support Requests

Use this screen for creating rules to determine how incoming E-mails and support requests entered in the public section will be handled.

The "Autoresponder template", "Open ticket" and "Send copy to" fields determine which actions are taken.

Rule name

Request source

E-mail pipe forwarding

E-mail POP3 fetching

Public section

User type

Any (Guests and Registered)

Guests

Registered

Registered, from selected groups

Select groups

Autoresponder template

Open Ticket?

Set to priority

Selected by customer

Set to type

Select type

Assigned by default to

override

Assign to

Leave unassigned

set to ticket type default

Ticket type default assignee

Pipe Forwarding Set-up

E-mails

Filter out

Have each of the above E-mail addresses forward to

Pop3 Fetching Settings

Be aware that this rule will only apply to E-mails sent to this account, to the E-mail(s) address(es) specified below. You can use a same account in many routing rules, as long as you set the E-mails below consistently.

E-mail server hostname

E-mail server port

E-mail account username

E-mail account password

Delete E-mails on server

after retrieval

By creating this rule, you will be giving access to the public support section under the directory /public of your installation.

If the type of customer (Guest or Registered) that enters a request in the public section doesn't have an associated routing rule, then his request will be silently ignored. Therefore we recomend to have rules for all customer types, setting autoresponders with the appropriate messages for those you don't wish to process.

Visible by customer

Opened by

Log for Ticket

via E-mail

Submitted

Set ticket status to

Closed

Notify User

Assign Ticket to Me

Submit Entry

Attach File

Max file size

Add a New File

Directory 'uploads/support' is not writable

Staff-only

Add Ticket Summary

User

Action

When an E-mail is received or a new request is entered through the public section, rules are checked as they are ordered below and only the first matching one will be processed.

You can drag and drop lines in the table to reorder the rules. Order will be saved automatically.

if you choose not to handle E-mails from guest clients, it is recommended that you set up at least one routing rule that handles them with an autoresponder letting them know that their message was discarded.

Email

Select a Type ...

Msg. Subject

My question is

Message

Attach File:

Open ticket in the name of user

Notify user

Drag and drop lines in the table to reorder the ticket types. Order will be saved automatically.

Default assignee

Enabled

Your feedback has been recorded

You can also enter here any additional comments about the service:

Thank You

Error: the referred ticket does not exist

The service on that ticket has already been rated

Error: invalid hash

Error: invalid rate

Thanks for your Time

My Tickets

Submit Ticket

For escalations to be triggered, please remember to set up the "Ticket Escalation" automation service.

In order to delete a ticket type you have to assign all tickets having this type to another type, and modify current E-mail routing rules pointing to this ticket type.

Enabled in the public section

Associate to billing events

Tickets having this type

Associated E-mail routing rules

Filter By:

Approved

Not Approved

Internal

There are no user comments stored on the Knowledge Base

user

email

Comment

Is Approved

Is Internal

delete comment

Publish Comment

go

Advanced

All of these words

The exact phrase

Any of these words

Categories

Updated

within the past week

within the past month

within the past two months

within the past year

within the past two years

anytime

Sort by

Article Number

Rating

The search results are order by relevance values, so you first will see the articles that matches with your search.

Search Results

Your search for

returned an empty result set

Added on

by

Knowledgebase Categories

No Articles

More Articles

There are no categories in the Knowledgebase

Category

There are no categories defined for the KnowledgeBase

published

draft

There are no articles defined for the KnowledgeBase

title

Date Modified

Draft

Select target categorie(s) and press "Move":

delete article

Add Article

Publish Article

Move Article

Move

Latest Articles Added

Posted

There are no categories defined for the Knowledge Base

Total Articles

delete categories

Add Category

The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

Subcategories

Toggle All

Article ID

Created on

Modified on

Solution

Author

Attached Files

Currently

cast

Related Topics

Comments

Comment by

Public

There are not categories on the Knowledgebase.

Knowledgebase Article

The article has not attached files

How helpful was this article to you?

No Articles related

Add Comments

Enter the code to the left

Save comment as Staff-Only

Access Code

ago

Most Viewed Articles

views

Select Graph

View in My Right Panel

Invoice Filter:

Add Invoice Entry

Merge into Invoice

Reference

Pending client

Package Activation Options

Activate

Next Date

One Time

Customer/Package

Paid/Outstanding

pending client

When activating clients, activate all their packages as well?

Are you sure you want to delete these clients and packages?

Are you sure you want to delete these packages?

Are you sure you want to delete these clients and all their packages?

Are you sure you want to change template.

From

Click on this checkbox if you want a BCC, Blind Carbon Copy, of this E-mail sent to you.

Template

{TEMPLATEOPTIONNAME}

Normal

Confirm Receipt

Max file size limit can be changed in php.ini - directive <b>upload_max_filesize</b>

Send E-mail

Client database is empty

To add a client please click

here

The fields highlighted in red are required before submitting this customer's profile.

Groups

There are no alternate E-mails created for this account

Payment Type

Use Recurring Subscription

We do not store credit card information<br>for your selected payment type

view

Delete Credit Card

Awaiting Validation

New Credit Card Number

Last Seen

New Password

Confirm password

Activate User

Package ID

Domain Information

User Name

Server Information

Server

Use Shared IP

Available Server IPs

Billing Information

Next Due Date

Reset Invoice

Modified user

view full message

view original profile

view original package

view note

View Archived

Add note

Archive notes

Show

All events

Profile and Packages events

Billing events

Support Tickets events

Select Registration Option

Package Information

Enter Your Domain Name

Search Result

Order

Choose Domain

Order Options

Terms of Service

Payment

Complete

The following page lists the current promotion types available for purchase.  Click a promotion type order link to continue the order process.

Terms and Conditions

In this step, you must complete a telephone verification.  This step protects you from fraudulent orders using your information.

Telephone Verification

In this step, you can customize the order details, select your billing preferences and enter your personal information.

Signup Error

Your order was rejected for the following reason(s)

In this step, you must review the following Terms and Conditions. Selecting "I Agree" ensures that you have fully understood the conditions and that you will agree to follow them.

Checkout

The following page allows you to enter the domain name to be associated with the package being ordered.

Account Information

Thank you for completing the order process.  There are no further steps to complete at this time.

Valid VAT Number

Invalid VAT Number

Main Menu

Remember to close your session

Return to the admin view.

Session has expired. Please log-in again.

Tools

Various utilities

Welcome

accounts added from WHMCS.

packages added from WHMCS.

invoices added from WHMCS.

client packages added from WHMCS.

File upload failed

Instructions

Download the WHMCS Export tool

download

Upload whmcsexport.php to your WHMCS root directory.

Open the whmcsexport.php in a web browser which will allow you to download a csv file.

Delete the whmcsexport.php from your WHMCS root directory.

From this tool, select the whmcs.csv file that was downloaded from the whmcsexport.php and click import.

Import WHMCS CSV File

Upload File

Import!

accounts added from Modernbill.

packages added from Modernbill.

invoices added from Modernbill.

Download the Modernbill Export tool

Upload mbexport.php to your ModernBill root directory.

Open the mbexport.php in a web browser which will allow you to download a csv file.

Delete the mbexport.php from your ModernBill root directory.

From this tool, select the mbdata.csv file that was downloaded from the mbexport.php and click import.

Import MB CSV File

Sorry, you must have the domains module installed to use this tool.

Once a domain is imported, you can edit from within ClientExec its contact info, name servers, initiate a domain transfer, etc.

Note that when a domain is imported, if the registrant doesn't have an account in ClientExec then a new account will be created, except if the registrant's personal information is marked as private.

Select Registrar

{REGISTRAR}

You must first %sconfigure a registrar plugin%s and %sassign a TLD to use a domain registrar%s in order to fetch domains.

Result

Merge Client

This page allows you to merge the currently selected client into another existing client.  First enter the client id to merge into.  Then select the options to use when performing the merge.  Finally, click the merge button to complete the process.

Destination Client ID

Delete Client After Merge

Merge All Data

Merge Packages

Merge Domains

Merge Recurring Fees

Merge Invoices

Merge Tickets

Merge Alternate E-mails

Please select a client before using this tool.

Merge

Count

Month Tax

Total Tax

Tax Collected


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# ADDED IN VERSION 3.2.0 beta2
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Next Recurring Charges

view as client

Ticket Management

Time Since Last Reply

Other



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# ADDED IN VERSION 3.2.0 beta3
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KnowledgeBase

Browse announcements.

Browse KB articles.

Purchase Plan.

Confirm Password

ClientExec Domain



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Pending CC

Events

There are no permission available for this group.

To enable the public section support, you must enable the setting "Allow Guests To Submit Tickets"

View detailed information about your server(s)



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# ADDED IN VERSION 3.2.0
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Service

Sorry, this tool is not available for customers



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There are no comments posted

Error retrieving server information:

Display:


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# ADDED IN VERSION 3.2.2
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# ADDED IN VERSION 4.0.0b1
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Invoice List

UnInvoiced List

Process Invoices

Clients

Client List

Domains List

Profile

Home

KB

KB Comments

KB Article List

View Tickets

System Setup

General

Mail

Passwords

Staff / Clients

Products

Servers / Domains

Available

Busy

Away

Please choose whether you would like to use your own domain name or a free subdomain

Own Domain

SubDomain

Price Estimation:

Real Price

Customer's Price Estimation

You are using the Customer's Price Estimation, so all the values below are approximated values depending on the currencies rates.

CDGcommerce Account

Order a CDGcommerce account.

Filter

Active Billing Types

Archived Billing Types

If you have a client that has a certain billing type invoiced to them, you will not be able to remove the billing type without first removing the invoice

You can not delete the default currency

You can not delete currencies that have users assigned to them

When you delete a domain from ClientExec automatic renewal of the domain will be disabled at the registrar.

Domains not registered with a Registrar cannot be edited by ClientExec.

<b>Please be aware, it may take a little while to load a domain as data is pulled directly from the registrar.</b>

Filter Type

Clear Query

Support Tickets

All open tickets

All Open

Tickets assigned to me

Waiting to get assigned

{ticketfilter_name} Department Tickets

Create New Filter

Domain Extensions (TLD)

<b>DNS Management:</b> Allow a client to update the nameservers associated with their domain from the client area

<b>Automatic Renewal:</b> Set any domains registered with this TLD to automatically renew at the registrar

Balance Due

Domain Encryption

Ticket Types

E-mail Routing

Staff Management

Access Groups

Customer Groups

Tip: Drag items to reorder.

Product Groups

View

Tax Name

Tax name must be added

Tax Level

Compound

Tip: This screen is for creating and editing addons. Use and order addons by adding them to a product in the Products screen.

Addons

Wiki Help

Billing Types

Coupons

Currencies

Active Coupons

Custom Templates

Profile Custom Fields

Product Custom Fields

The settings below allow you to change the way the this plugin functions.  Make sure you fully understand what the setting's function is before making any changes.

Crontab is not available in your system or you don't have permission to use it. Therefore, you must enable the plugins you wish to use, and manually enter through your hosting control panel its correspondent cron job.

Under Windows platforms the automatic setup of scheduled tasks is not supported. Therefore, after clicking on Yes and having saved the settings for a given service, you need to manually create an entry in the task scheduler, that runs the command shown in green for that service. The PHP binary must be in the system's path.

Default

Select

Notes

Customer Notes

Group Notes

SQL Tool

This tool allows you to query the database tables directly.  This is intended for experienced users who are familiar with SQL queries.

This option does not work in demo mode

Query Run

Query Failed

Query Result

SQL Query

Enter the SQL queries in the text area.  Each SQL query must end with a semi-colon.

Submit Query

Permissions

Team Status

Options

View all

There are no items to show

Ticket feedback

Client/Group Note

E-Mail events

Process Errors

Event List

Dashboard Settings

The settings below allow you to customize your dashboard.  Note that changing these settings does not affect other staff members.

Column

Columns

Changes to this setting will take effect on the next page load.

Panel

Add to dashboard

Autoresponder email

Customer email

New Custom Email Template

Custom Filter Query as

Private

Update Filter

Delete Filter

Email Routings

Reply To Ticket

Reply

Internal Message

Set To Status

Take Ownership

Attach a file

TKT

By

Assigned

Customer Rating

View attached files

Collapse attached files

Price:

Credit Balance

VARIABLE PAYMENTS

Payment Amount

Apply Payments

Enable Affiliate :

Supply only if you want this password changed

Affiliate

Order ID

Overide Price

Use Subscription

Your browser does not support iframes.

Recurring Charges - Grouped by package

Next invoice will create a subscription with 3rd party billing processor

Subscription is active.  This charge is not invoiced until the 3rd party processor that is performing this charge returns a callback that payment has been made

Notes for any groups this customer is assigned to

Credit

Total Paid

Open Tickets

Total Opened

Contact

Alt. Accounts

Advanced Search Query

Field Name

Query

Forgot Password

submit

My Profile

My Notes

My Status

Action Menu

Available Actions

Online

Encryption

Column #

Is Required

Customer Data CSV

This import plugin imports customers, packages, and invoices from a WHMCS 3.8.x installation.

This import plugin imports categories and articles from a SupportSuite knowledgebase.

SupportSuite Knowledgebase

NOTE

files and comments are not imported

This import plugin imports customers, packages, and invoices from a Modernbill 4.x installation.

Modernbill 4.x

You will then be able to import any domain into ClientExec, which will be visible in the Domains List section of the Clients module.

This import plugin imports domains and customers (if they don't already exist in CE) from your registrar account.

Registrar Domains

This export plugin exports support ticket data to a CSV file.

Support Tickets Data CSV

This export plugin exports invoice data to a CSV file.

Invoice Data CSV

This export plugin exports customer profile data to a CSV file.

Todo List

This shows a todo list on your dashboard.

There are no status updates to show, please make sure you have selected a user or group to follow.

This plugin adds a dashboard panel displaying various graphs from the reports module.

Next Run

ran manually

ran from URL

Never

This service has yet to run

Manual Only

Incorrect format

This plugin adds a dashboard panel which summarizes the latest status of your automated services.

Order CDGcommerce Account

CDGcommerce Account Registration Form

Exact Legal Business Name

Legal Physical Address

Legal Physical City

Legal Physical State

Legal Physical Zip Code

Legal Phone Number

Legal Fax Number

Valid Email Address

Sole Proprietor Use SSN

Doing Business As

Doing Business As Address

Doing Business As City

Doing Business As State

Doing Business As Zip Code

Main Contact Person

Doing Business As Phone

Type Of Organization

Years In Business

Products Or Services Sold

Merchant Type

Other Merchant Type

Specific Gateway Or Retail Device

Anticipated Monthly Sales

Average Sale Amount

Highest Sale Amount

Business seasonally only

Third Party Payment Process

Third Party Payment Processors

When is the cardholder billed

Internet Service Provider

Secure Certificate

Main Web Page Address

All URLs that will process

Do you use a fulfillment center

Info about the fulfillment center

Delivery Of Products

Do you have a refund policy

Principal % Ownership

Principal2 % Ownership

VISA/MC merchant account

Terminated as a VISA/MC merch.

Bankruptcy

Trade References Business Name

Trade References Contact Name

Trade References Contact Phone

Trade Ref. Business Name 2

Trade Ref. Contact Name 2

Trade Ref. Contact Phone 2

Do You Wish To Use Amex

Do You Wish To Use Discover

Current Amex Number

Current Discover Number

Name Of Your Bank

Branch Contact Number

Branch Contact

Bank Routing Number

Bank Account Number

Displays upcoming transactions with options to fix the NextDueDate

Last Paid Invoice

More than 1 invoice


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Enter the new admin's profile below

Signature

Supply only if you want password changed

Add Admin

Click OK if you are sure you want to delete this account.  \n\nWARNING: All support ticket information for this user will be replaced to generic Tech Support

Total Time Elapsed

Filter By

Show graph in my dashboard

Staff Login

E-Mail

Submit E-Mail to retrieve your password

Member Center

You are about to perform a fresh installation of {SOFTWARE}

Please Check/Uncheck the modules to install

You are about to perform an upgrade, or install new modules (the database {databaseName} is correctly set up)

Please Check/Uncheck the modules to install, upgrade, or uninstall:

Installation cannot proceed!

During the next step the installer will check the integrity of the files you uploaded.

The next step may take several minutes to complete, please do not close your browser.

<b>Warning - The file_integrity.php file is missing.</b>

Without it the installer cannot verify the integrity of the files that were uploaded.

Some files didn't pass the file integrity check.



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# ADDED IN VERSION 4.0.0b2
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This works in tandem with the Tickets Generator automation service, so you need to have it enabled for this routing rule to work.

Your order has completed successfully

Your order was rejected



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# ADDED IN VERSION 4.0.0b3
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Displays a list of the latest knowledgebase articles that have been added to ClientExec.

Displays Stats on the upcoming transactions for all Active users

A report to process the next due date of all recurring products and ensure payments have been processed. The report also shows a summary of packages ordered and payments processed.

Displays stats on usage of individual coupon codes.

Displays income trends from previous month and year

Displays the total number of new signups for a given year broken down by month.

Displays all support tickets opened. (click on a date to view all tickets for that year)

Displays Stats on the total number of Support tickets opened per year broken down by month

Displays Stats on the total number of Support tickets closed per year broken down by month

Displays Support Stats for Each Level of Staff and calculates various stats per ticket.

Un-Invoiced Work

Add/Edit any additional custom fields to be viewed in the customer or admin profile.

Add/Edit any additional custom fields to be viewed in customer's products.



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# ADDED IN VERSION 4.0.0rc1
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# ----------------------------------
# ADDED IN VERSION 4.0.0rc2
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Principal Owner's Name

Principal Owner's SSN1

Principal Owner's SSN2

Principal Owner's SSN3

Principal Owner's Phone

Principal Owner's Address

Principal Owner's City

Principal Owner's State

Principal Owner's Zip Code

Principal Owner's Birth Date

Principal2 Owner's Name

Principal2 Owner's SSN1

Principal2 Owner's SSN2

Principal2 Owner's SSN3

Principal2 Owner's Phone

Principal2 Owner's Address

Principal2 Owner's City

Principal2 Owner's State

Principal2 Owner's Zip Code

Principal2 Owner's Birth Date

All Users

Active Users

Inactive Users

Cancelled Users

Fraud Users

Pending Users

with

Custom Profile Field

Custom Package Field

named

matching



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# ADDED IN VERSION 4.0.0
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This report will take all of your support ticket Ratings and graph the results. 

User %s couldn't be added because he has no these required fields: %s 

Select a registrar from the drop-down field above to fetch a list of the domains you have registered that are not already part of ClientExec. 

Below are the notes that have been created for the selected group 

Filters

To take a look on the real price, please select 
