Opened Ticket
Ticket aberto

Time between events
Tempo entre eventos

Tech Support
Suporte Técnico

Click to reopen this ticket for additional comments
Clique para reabrir este ticket e adicionar comentários

Reassign Ticket
Reassociar Ticket

If the problem persists please notify support
Se o problema persistir por favor notifique o suporte

Valid file extensions are
Extensões de ficheiro válidas são

Your Message was added successfully
Mensagem adicionada com sucesso

Your support ticket was created successfully
Ticket de Suporte criado com sucesso

View All Clients
Ver Todos os Clientes

You do not have permission to remove this file.
Não tem permissão para remover este ficheiro.

File removed successfully.
Ficheiro removido com sucesso.

File not found
Ficheiro não encontrado

Max file size limit can be changed in php.ini - directive 'upload_max_filesize'
Tamanho máximo de ficheiro pode ser alterado no php.ini - 'upload_max_filesize'

File Attached
Ficheiro Anexado

Reopen
Reabrir

# ----------------------------------
# ADDED IN VERSION 3.0.0 beta4
# ----------------------------------

Support E-mail
E-mail de Suporte

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.
E-mail para o envio de todas as questões relacionadas com suporte técnico. Este endereço é usado como entrada para alguns Modelos de E-mail como por exemplo o Modelo de Boas Vindas

Support Ticket Start Number
Número Inicial de Ticket de Suporte

Determine the number you wish to start numbering your support tickets.
Determina o número que pretende iniciar para os seus tickets de suporte.

Disable CE Tickets Support System
Desactivar o Sistema de Tickets CE

Select YES if you want to disable the embedded ClientExec support system. <br> Additionally, you can define a URL to redirect your customers to an external support system of your own.
Seleccione SIM para desactivar o sistema de suporte do ClientExec. <br> Adicionalmente, poderá definir um outro endereço de suporte externo para redireccionar os seus clientes.

3rd Party Support URL
URL de Suporte de Terceiros

Allow Customer File Uploads
Permitir aos clientes enviar ficheiros

Set this to YES if you wish to allow customers to upload files to support tickets.
Seleccione SIM se pretende permitir que os clientes enviem ficheiros nos tickets de suporte.

Allowed File Extensions
Extensões de Ficheiro Permitidas

Days To Allow Tickets To Be Reopened
Dias para permitir que os Tickets de Suporte sejam reabertos

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.
Número de dias que um cliente pode reabrir um ticket fechado. Deixe em branco para permitir que o ticket seja aberto em qualquer altura.

View open tickets
Ver tickets abertos

Reply to any assigned ticket
Responder a qualquer ticket associado

View all closed tickets
ver todos os tickets fechados

Reopen ticket
Reabrir ticket

Edit ticket
Editar ticket

Delete ticket
Apagar ticket

Close tickets
Fechar tickets

# ----------------------------------
# ADDED IN VERSION 3.0.0 PR2
# ----------------------------------

Allow Admins To Reply From Any E-mail Account
Permitir aos Administradores Responder a partir de qualquer conta de E-mail

URL of an external support system, different to ClientExec's.
URL de um sistema de suporte externo, diferente do ClientExec.

Enter the file extensions that you allow uploaded to support tickets separated by commas.  * means allow all file extensions(security risk).
Indique as extensões de ficheiro que pretende aceitar para o envio nos anexos dos tickets de suporte. * significa que todas as extensões serão aceites (risco de segurança)

View closed tickets service rates
Ver classificação dos tickets fechados

Click OK if you are sure you want to close the selected items.
Clique OK para fechar todos os itens seleccionados

Erased User
Cliente Apagado

Erased ticket type
Tipo de Ticket apagado

Edited message
Mensagem editada

Deleted message
Mensagem eliminada

Added message
Mensagem adicionada

Undefined action
Acção não definida

Changed type to "%s"
Tipo alterado para "%s"

Changed priority to %s
Prioridade alterada para %s

Changed subject to "%s"
Assunto alterado para "%s"

Changed status to %s
Estado alterado para %s

Unassigned
No associado

Opened
Aberto

Reopened
Reaberto

Guest User
Convidado


# ----------------------------------
# ADDED IN VERSION 3.1.0
# ----------------------------------

User is not active
Cliente inactivo

You don't have permission to assign to this department or staff member
Não tem permissão para associar a este departamento ou ao staff

Operation failed: ticket has already been assigned
Operação falhou: ticket já associado

Ticket(s) has been closed
Ticket(s) fechado(s)

Department "%s" was successfully deleted
Departamento "%s" apagado com sucesso

Escalation rule was successfully deleted
Regra de Escalamento apagada com sucesso

E-mail routing rule was successfully deleted
Regra de routing de E-mail apagada com sucesso

Ticket has been deleted successfully
Ticket apagado com sucesso

Ticket filter has been deleted
Filtro de Ticket apagado

Ticket(s) has been deleted
Ticket(s) apagados

Ticket type "%s" has been deleted
Tipo de ticket "%s" apagado

Assign Ticket
Associar Ticket

You don't have permission to assign to this department
Não tem permissões para associar a este departamento

You don't have permission to assign to this staff member
Não tem permissões para associar a este staff

Ticket was not found
Ticket não encontrado

Security breach attempt has been logged. Your session has been logged.
Tentativa de invasão de segurança registada. A sua sessão ficou registada.

Autoresponder "%s" can't be deleted because it's used in at least one E-mail routing rule
Autoresposta "%s" não pode ser apagada porque está a ser usada em pelo menos uma Regra de routing de E-mail

Autoresponder "%s" has been deleted
Autoresposta "%s" apagada

Autoresponder "%s" has been saved
Autoresposta "%s" guardada

Department has been saved
Departamento guardado

Department has been created
Departamento criado

Support routing rule has been saved
Regra de routing guardada

Support routing rule has been created
Regra de routing criada

Escalation rule has been saved
Regra de Escalamento guardada

Escalation rule has been created
Regra de Escalamento criada

Rate: %s
Classificação: %s

The code you entered is incorrect
O código inserido está incorrecto

Sorry, you don't have access to support
Lamentamos mas não tem acesso ao suporte

Thank you. Your request has been processed
Obrigado. O seu pedido foi processado

Resolution summary for ticket #%s ("%s")
Resumo de resolução para o ticket #%s ("%s")

Filter name invalid
Nome de filtro inválido

Ticket type has been updated
Tipo de Ticket actualizado

Ticket type has been added
Tipo de Ticket adicionado

Ticket ownership has been transfered
Ticket transferido para outro cliente com sucesso

Frequency to send feedback request E-mails
Frequência de envio de E-mails de pedido de feedback

Select how often you wish to have the system send an E-mail to the customer requesting for feedback about the service, after a ticket is closed. You can modify the E-mail's template in the E-mail templates settings section.
Seleccione com que frequência pretende que o sistema envie um E-mail para os clientes pedindo o feedback pelo serviço, após um ticket ser fechado. Pode modificar o modelo de E-mail na secção Modelos de E-mail.

Every month
Todos os Meses

Every two months
Bimensal

Every three months
Trimestral

Every six months
Semestral

lead
ligado

Department %s
Departamento %s

Ticket resolution notification
Notificação de Resolução de Ticket

Staff member %s has closed ticket #%s ("%s") and created the following resolution note:
Staff %s fechou o ticket #%s ("%s") e criou a seguinte nota de resolução

View tickets assigned to their departments
Ver tickets associados aos seus departamentos

View tickets assigned to other departments
Ver tickets associados a outros departamentos

Show departments
Mostrar departamentos

Manage departments
Gerir departamentos

Show escalation rules
Mostrar regras de escalamento

Manage escalation rules
Gerir regras de escalamento

Show e-mail routing rules
Mostrar regras de routing de e-mail

Manage e-mail routing rules
Gerir regras de routing de e-mail

View ticket types
Ver tipos de ticket

Manage ticket types
Gerir tipos de ticket

View Event Log for Ticket events
Ver Registo de Evento para Eventos de Tickets

Software
Software

Billing Issues
Vendas

Control Panel
Painel de Controlo

E-mail Problems
Problemas de E-mail

Upgrades
Upgrades

Edit Department
Editar Departamento

New Department
Novo Departamento

Enter one E-mail per line.
Digite um E-mail por linha.

POP3 fetching
POP3

Pipe forwarding
Reencaminhamento Pipe

high
alta

medium
média

low
baixa

<b>%s</b> priority tickets
<b>%s</b> tickets prioritários

<b>%s and %s</b> priority tickets
<b>%s e %s</b> tickets prioritários

<b>%s, %s and %s</b> priority tickets
<b>%s, %s e %s</b> tickets prioritários

You can use * to apply to all incoming E-mails.
Pode usar * para aplicar a todos os E-mails de entrada.

Edit Escalation Rule
Editar Regra de Escalamento

New Escalation Rule
Nova Regra de Escalamento

Tick if you wish that, after a ticket is escalated by this rule, it doesn't get escalated again later by this same rule.<br />\nIt will be able to be escalated by this rule again only after the assignee, status or priority have changed.
Marcar para que, depois de um ticket ser escalado por esta regra, não seja escalado novamente pela mesma regra.<br />\nSerá possível ser escalado novamente por esta regra depois da associação, estado ou prioridade mudar.

Tickets automatically created by the billing engine (for example when a paypal subscriptions is cancelled) will have this type.
Tickets automaticamente criados pelo motor de vendas (por exemplo quando uma subscrição paypal é cancelada) terão este tipo.

Related KB Articles
Artigos das FAQ Relacionados

View ticket details for ticket
Ver detalhes de ticket para ticket

Guest
Convidado

Ticket moved from guest to customer
Ticket movido de convidado para cliente

Added feedback comment
Comentário de feedback adicionado

Event log for Ticket %s
Registo de Eventos para o Ticket %s

Assigned to Department %s
Associado ao Departamento %s

Assigned to Staff %s
Associado ao Staff %s

Created ticket #%s
Criado o ticket %s

Staff notes for this particular customer and ticket type (%s)
Notas de Staff para este cliente e tipo de ticket (%s)

By %s on %s
De %s em %s

Registered & anonymous
Registado e anónimo

Selected groups
Grupos seleccionados

NA
NA

Unnamed Rule
Regra sem nome

%s hours
% horas

Click to toggle ticket details
Clique para altera os detalhes do ticket

Group:
Grupo:

Feedback Comment
Comentário de Feedback

You don't have access to this section
Não tem acesso a esta secção

Subscribe
Subscrever

Unsubscribe
Cancelar Subscrição

Canceled
Cancelado

%s (guest)
%s (convidado)

No Rating Yet
Sem classificação



# ----------------------------------
# ADDED IN VERSION 3.2.0 beta1
# ----------------------------------

Please reply above this line

Ticket #%s has been closed

"%s" was successfully deleted

"%s" has been added succesfully

Access denied

Client Ticket

Ticket Information

Have a question or an issue, we are here to help you. Please submit a support ticket for assistance.

Subject and Question

Closed Ticket List

This section contains the list of closed tickets.

Tickets List

View the list of all the tickets in this section.


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta2
# ----------------------------------

Here's the transcription of the ticket messages:\r\n\r\n

Not Available

View closed tickets


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta3
# ----------------------------------

Here's the transcription of the ticket messages:\r\n\r\n

(No subject)

You do not have permission to perform that action.

Below is the ticket status and history for the selected ticket.

If you can't find a solution to your problems in our <a href="index.php?fuse=knowledgebase&amp;view=KB_MainView&amp;public=1">knowledgebase</a>, you can submit a ticket by selecting the appropriate department below.


# ----------------------------------
# ADDED IN VERSION 3.2.0 RC1
# ----------------------------------

Event Log

Allow Guests To Submit Tickets

Select YES if you want to allow guests to submit tickets from the public section.  <br /><b>Note</b>: If you want to change the department these tickets are assigned to, create a support routing rule for guests and the public section.


# ----------------------------------
# ADDED IN VERSION 3.2.1
# ----------------------------------

Subject:



# ----------------------------------
# ADDED IN VERSION 3.2.2
# ----------------------------------

Contents


# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------

Add Department

Autoresponder Templates

Add Escalation Rule

Click OK if you are sure you want to delete the selected items.

All ticket types

Ticket Details

Support Ticket

Messages

Add Ticket Types

Edit Ticket Type

Add Ticket Type

Ticket List

Add Client

Retrieving...

Custom Filter

Staff Notes

Escalation Rules

Elapsed

Edit Email Routing

Add Email Routing

Couldn't delete ticket type because there are tickets or E-mail routing rules associated with it

Current logged in user is not active

Your ticket type(s) was added successfully

Filter Updated successfully

The department was added successfully

Ticket(s) have been deleted

Ownership has been transfered

Ticket Number Prefix

The subject of support E-mails will always have this prefix followed by the ticket number, for the system to be able to recognize them when using the support pipe.

Assign tickets

Template name

E-mail subject

Plan Name

You can view the status of your ticket by entering your email and any ticket ID in the fields below.

Once logged in you can add a reply.

view full comment

Message Details

Upload File(s)


# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0b1
# ----------------------------------

Opened By

Closed Tickets


# ----------------------------------
# ADDED IN VERSION 4.0.0b2
# ----------------------------------

Not applicable



# ----------------------------------
# ADDED IN VERSION 4.0.0b3
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0rc1
# ----------------------------------



# ----------------------------------
# ADDED IN VERSION 4.0.0rc2
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# ----------------------------------
# ADDED IN VERSION 4.0.0
# ----------------------------------

 System Setup
