Time between events

Tech Support

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Reassign Ticket

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View All Clients

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Reopen



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Support E-mail

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.

Support Ticket Start Number

Determine the number you wish to start numbering your support tickets.

Allow Customer File Uploads

Set this to YES if you wish to allow customers to upload files to support tickets.

Allowed File Extensions

Days To Allow Tickets To Be Reopened

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.

Reply to any assigned ticket

Reopen ticket

Edit ticket

Delete ticket

Close tickets

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Allow Admins To Reply From Any E-mail Account

Enter the file extensions that you allow uploaded to support tickets separated by commas.  * means allow all file extensions(security risk).

View closed tickets service rates

Click OK if you are sure you want to close the selected items.

Erased User

Erased ticket type

Edited message

Deleted message

Added message

Undefined action

Changed type to "%s"

Changed priority to %s

Changed subject to "%s"

Unassigned

Reopened

Guest User


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User is not active

You don't have permission to assign to this department or staff member

Operation failed: ticket has already been assigned

Ticket(s) has been closed

Department "%s" was successfully deleted

Escalation rule was successfully deleted

E-mail routing rule was successfully deleted

Ticket has been deleted successfully

Ticket filter has been deleted

Ticket(s) has been deleted

Ticket type "%s" has been deleted

Assign Ticket

You don't have permission to assign to this department

You don't have permission to assign to this staff member

Ticket was not found

Security breach attempt has been logged. Your session has been logged.

Department has been saved

Department has been created

Support routing rule has been saved

Support routing rule has been created

Escalation rule has been saved

Escalation rule has been created

Rate: %s

The code you entered is incorrect

Sorry, you don't have access to support

Thank you. Your request has been processed

Resolution summary for ticket #%s ("%s")

Filter name invalid

Ticket type has been updated

Ticket type has been added

Ticket ownership has been transfered

Frequency to send feedback request E-mails

Select how often you wish to have the system send an E-mail to the customer requesting for feedback about the service, after a ticket is closed. You can modify the E-mail's template in the E-mail templates settings section.

Every month

Every two months

Every three months

Every six months

lead

Department %s

Ticket resolution notification

Staff member %s has closed ticket #%s ("%s") and created the following resolution note:

View tickets assigned to their departments

View tickets assigned to other departments

View Event Log for Ticket events

Software

Billing Issues

Control Panel

E-mail Problems

Upgrades

Pipe forwarding

Related KB Articles

View ticket details for ticket

Guest

Ticket moved from guest to customer

Added feedback comment

Assigned to Department %s

Assigned to Staff %s

Created ticket #%s

Staff notes for this particular customer and ticket type (%s)

By %s on %s

Registered & anonymous

Selected groups

NA

Unnamed Rule

%s hours

Click to toggle ticket details

Group:

Feedback Comment

You don't have access to this section

Subscribe

Unsubscribe

Canceled

%s (guest)

No Rating Yet



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Please reply above this line

Ticket #%s has been closed

"%s" was successfully deleted

"%s" has been added succesfully

Access denied

This section contains the list of closed tickets.

View the list of all the tickets in this section.


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View closed tickets


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(No subject)

You do not have permission to perform that action.


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Event Log

Allow Guests To Submit Tickets

Select YES if you want to allow guests to submit tickets from the public section.  <br /><b>Note</b>: If you want to change the department these tickets are assigned to, create a support routing rule for guests and the public section.


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Subject:



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Contents


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Click OK if you are sure you want to delete the selected items.

All ticket types

Ticket Details

Support Ticket

Retrieving...

Custom Filter

Staff Notes

Couldn't delete ticket type because there are tickets or E-mail routing rules associated with it

Current logged in user is not active

Your ticket type(s) was added successfully

Filter Updated successfully

The department was added successfully

Ownership has been transfered

Ticket Number Prefix

The subject of support E-mails will always have this prefix followed by the ticket number, for the system to be able to recognize them when using the support pipe.

Assign tickets

Plan Name

Upload File(s)


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Opened By


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Here's the transcription of the ticket messages:\r\n\r\n

Not applicable



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View ticket list

Submit ticket

Permission denied

Ticket(s) have been deleted successfully

You do not have permission to delete trouble tickets

Ticket(s) have been unsubscribed successfully

Opened Ticket

You need to select entry(s) to perform this action on

Ticket Search

Created Ticket

Changed ticket #%s status to %s

Changed ticket status to %s

Ticket Management

Other

Require Access Code

Select YES if you want to display the ReCaptcha spam prevention access code on the public ticket submission page.

Every ticket

Set status to

Customer Rating

Guest ticket access is disabled, please login.

If you can't find a solution to your problems in our <a href="index.php?fuse=knowledgebase&amp;view=KB_MainView">knowledgebase</a>, you can submit a ticket by selecting the appropriate department below.

Email

Select a Type ...

Select Package

Message Subject

Message

Enter the code

You can view the status of your ticket by entering your email and any ticket ID in the fields below. Once logged in you can add a reply.


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Leave unassigned

Your Message was added successfully.

Don't change

Registered

Guests

Public section

Don't reassign

Ticket type default assignee

Allowed file extensions


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You must fill all the fields before submit the form.

You must enter a valid e-mail address.

The fields E-mail or TicketID can't be empty;
