Billing

Admin

No One

Client Stats

Total

Active

Suspended

Pending

Welcome

Support

Description

Due Date

Yes

No

Name

Warning

User ID

E-mail

Package Name

Invoice #

has been updated

E-mail

Password

Your IP will be logged for security reasons

Incorrect Username and/or password

Package Type

Group

Invoices

Subject

Profiles

Select Client

Select Package

E-mail Client

Welcome E-mail

Add Package

add package

Add Client

Package

Amount

Paid

Details

Add Admin

Package

Package Type

Recurring

Settings

Custom Fields

Generate Invoices

E-mail Settings

Invoicing

Support

Reports

Create Package Type

Create Package Type

The settings below allow you to change the way your site looks and acts.  Make sure you fully understand what the setting's function is before making any changes.

Type

Size

Package Name

Edit Package

Add Package

update settings

Database Options

Delete

Sent

There are currently no items matching this query

viewing overview

overview

January

February

March

April

May

June

July

August

September

October

November

December

Billing Cycle

Taxes

E-mail

User ID

Organization

Tax

Currency

TLD Extensions

Adding Currency

Editing Currency

Monthly

Quarterly

Semiannually

Annually

Welcome to

Password

Cancelled

Fraud

Inactive

Edit

E-mail

Organization

Year

You do not have access to that feature.

None

Date

Click here to view the profile of

Plugins

Servers

Adding Server

Modify Custom Fields

Viewing Billing Types

SQL Queries

Registrar Error

Domain extension not recognized or supported

Could not contact registry to look up domain

Registrar returned

There was a problem trying to register this domain

Format Error

Domain name is not valid.  Please try again.

Please select a valid domain name and select an option to continue

To start, please provide us with the subdomain you intend to use with your account service

Searching

Registration Length

Credit Card Authorization Failed

Payment Method

Expiration Month

Expiration Year

Accepting

Your existing billing method will be used

Please enter your profile's E-mail address and password

Please enter your preferred password for this account.

I'm an Existing Member

Your Total Today

Your Next Invoice Will Be Due

You need to agree to the Terms and Conditions to continue

I Agree to the Terms and Conditions

Domain Name

Access code picture

Please enter the access code

Access code

Request a new access code picture

announcements

export data

Invalid Credit Card Number

Credit Card is Required

Credit Card Number

Invalid Credit Card Number

Credit Card is Required

Domain

already has an account with us. If you are a current customer please submit a support ticket for assistance.

is not valid. Please try again

Self-Management Domain Notice

The domain extension

cannot be registered directly through

Currently we support the registration for the following top-level domains (TLDs)

adding announcement

editing announcement

Select Package

Package

Client

Display

records per page

Showing Records from

to

of

To verify the order, enter a number where you can currently be reached. For international numbers, be sure to include the leading "+" sign followed by the country code.

The credit card has already expired

Closed Tickets

Use subscription

Subtotal

Active Customer

To start, please provide us with the domain name that you intend to use with your account service

Supported domain extensions.

Self-Management (no cost)

Congratulations

is available

The Domain

Domain Is Already Registered

According to registrar records, the domain

is already registered.

If you own this domain please choose the

Transfer

or

option on the right.

Invalid Code

Symbol for

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

Brunei Darussalam

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Cocos (Keeling) Islands

Colombia

Comoros

Congo

Cook Islands

Costa Rica

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Faroe Islands

Fiji

Finland

France

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Greece

Greenland

Grenada

Guam

Guatemala

Guinea

Guinea-bissau

Guyana

Haiti

Honduras

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Korea

Kuwait

Kyrgyzstan

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mauritius

Mayotte

Mexico

Monaco

Mongolia

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Russian Federation

Rwanda

Saint Kitts and Nevis

Saint Lucia

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

Slovakia (Slovak Republic)

Slovenia

Solomon Islands

Somalia

South Africa

Spain

Sri Lanka

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syrian Arab Republic

Taiwan

Tajikistan

Thailand

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

Vanuatu

Venezuela

Viet Nam

Western Sahara

Yemen

Zambia

Zimbabwe

Services

Coupon Code

Who's online

Active Users

Inactive Users

Cancelled Users

Fraud Users

User ID

Pymt. Reference #

CC Last 4

that contain

Submit E-mail/Username to retrieve your password

Issue

Choose Server

Pending Cancellation

days

Viewing Ticket Details

Billing types

Creating a new Billing Type

view my profile

Viewing Package

View Package

Add new server

You have reached your number of users limit

Currently there are no servers with stats set up

Licenses

License Key

Owned / Leased

Num Users

Reseller

Instance

Accessible Instances

Total licenses

Used

Remaining

Allowed IP Ranges

Do not include www.

You can enter more than one domain,<br />one domain per line

Reset

All Users

Pending Users

Ticket #

results

validate

Billed Monthly

Billed Quarterly

Billed Semiannually

Logged IP

Logged Host

Server Info

None Selected

close window

Customer

coupons

Search Tickets

with

Search

Client Stats

E-mail

Topic



# ----------------------------------
# ADDED IN VERSION 3.0.0 beta4
# ----------------------------------

Edit Permissions

Phone verification

View Staff

Announcement List

Package %s has been activated.

Show Color Utility

Do Not Use

Reject All

and higher

Highest Risk Only

done

creating plugin variable </font><b>%s...</b>

Has Never Logged On

There was an error when trying to log in

Remember: Login for Users is disabled

Execution Time: %s seconds

Select a setting:

Show all settings at once

{SOFTWARE} Installer

You will perform a new install (the database hasn't been set up)

Check/Uncheck the modules to install

You will perform an upgrade, or install new modules (the database {databaseName} is correctly set up)

Check/Uncheck the modules to install, upgrade, or uninstall:

Installation cannot proceed

The following files are missing:

Version Installed

Version to Install

Dependencies

Uninstall

Mandatory

Will be upgraded

Up-to-date

Version uploaded is older than the one already installed.

FIX THIS

Continue

Please enter your Super Administrator credentials in order to do upgrades or system maintenance:

Remove filter

Income (Tax In)

Income (Tax Out)

Assigned To

SUBMIT

Please enter your profile's E-mail to retrieve your password

Billed Annually

Marshall Islands

Moldova (Republic of)

Montenegro

Netherlands Antilles

Northern Mariana Islands

Saint Vincent and The Grenadines

Serbia

Timor-Leste

Forgot Password?

or

Files

Congo (Dem. Rep.)

Hong Kong, China

Iran (Islamic Rep.)

Korea (North)

Laos

Macau, China

Macedonia (Frm. Yugoslav Rep.)

Micronesia (Fed. States)

Tanzania (United Rep.)

Support

Logout

Overall Information

Hardware Information

Network Usage

Memory Usage

Mounted Filesystems

Hostname

Listening IP

Kernel Version

Distro Name

Uptime

Current Users

Load Averages

Processors

Model

CPU Speed

Cache Size

Device

Received

Err/Drop

Percent Capacity

Free

Physical Memory

- Kernel + applications

- Buffers

- Cached

Disk Swap

Mount

Partition

Discount

Custom Profile Field

Custom Package Field


# ----------------------------------
# ADDED IN VERSION 3.1.0 beta1
# ----------------------------------

profile

Edit File

Edit Category

Adding File

Adding Category

SKELETON

Skeleton test

Tickets

Submit ticket

Ticket types

Viewing Closed Tickets

Submitting Support Ticket

Style

Signup

Services Status

Passphrase Management

Add Currency

Add Tax Rule

Add announcement

Running Recurring Actions

Import data

Coupons list

Archived Coupons

Add coupon

report name

foo

Guest user

HTML

Plain-Text

Module

Username

Install / Upgrade

Install

customers

Export Client Data

invoices

Export Invoices Data

troubletickets

closed

Export Support Tickets Data

Please ensure that the file is not empty and try uploading again

You didn't upload any files

File %s upload failed

User %s couldn't be added because you have reached your user number limit

User %s couldn't be added because there is already a customer with that E-mail

User %s was successfully added

Simple Importer of Customer Personal Data From a .csv File

Displays total recurring transactions broken down by billing cycles with the sum and expected yearly income from each.

Items

Sum

Expected Yearly Income

Totals

Annual

Select a coupon:

--- SELECT ONE ---

<b>Total saved</b>

unlimited

Avaliable coupons

Coupons have already been used

Customers

Coupon Name

Archived

Customer Domains

Domains

through

Back

Next

are invoice amounts not in your base currency that don't have conversion factors configured for this report. Please configure them as your total will be incorrect!

Last

Tax Charged

Date Paid

Total for

* Items in

RED

* There are no invoices for the selected month

Month

Avg. Price

Month Total

Last Month

Last Year

Total Count

Total Amount

Income Growth

Displays income trends from previous month and year.

Select Graph Type

Income Generated

Average Invoice

Change from Previous Month

Change from Previous Year

Select Year Range

Income Growth - Change Previous Month

Income Growth - Change Previous Year

Average Invoice Price

Displays total recurring transactions broken down by packages with the sum and expected monthly income from each.

Total Packages

Expected Monthly Income

Monthly Income

Displays total recurring transactions broken down by package types with the sum and expected monthly income from each.

Monthly Income by Package Type

Difference

Displays all support tickets opened.(click on a date to view all tickets for that year)

Tickets Opened

Total Percent

Total This Month

Ticket ID

Date Submitted

No tickets opened

Start Date

End Date

search

Total Tickets Closed

Tickets/Day

TOTAL

no values

Displays how many tickets each staff member has closed (and how many times has replied to them) based on a date range.

Unpaid Invoices Report

This report totals the unpaid invoices for the selected year.

Select a year

Displays upcoming transactions

Next Invoice Date

Sort By Payment Type

Sort By Date

Domain(s)

like

Package add-ons

Departments

Editing department

Customer groups

Editing group

Editing ticket type

E-mail routing rules

Editing e-mail routing rule

Autoresponder templates

Escalations

Escalation Rules

Editing Escalation Rule

Adding Department

Add department

Adding group

Add group

Adding ticket type

Add ticket type

Adding e-mail routing rule

Add e-mail routing rule

Adding Escalation Rule

Add Escalation Rule



# ----------------------------------
# ADDED IN VERSION 3.1.0
# ----------------------------------

User profile

User packages

Dashboard

Viewing ticket filters

Global

Billing E-mail Templates

Support E-mail Templates

Other E-mail Templates

Passwords strength

Escalation

Editing support routing rule

Support routing

KB comments

Payment processors

Process invoices

Staff management

Access groups

Adding access group

Add access group

Editing access group

Editing customer group

Package mgmt

Custom user fields

Security settings

Domain encryption

Fraud - plugins

Domain settings

Registrars - plugins

Import / Export

Support settings

Adding support routing rule

Add support routing rule

KB settings

Billing settings

Add staff

Adding customer group

Add customer group

General settings

E-mail settings

Billing E-mail templates

Support E-mail templates

Other E-mail templates

Automation services

Affiliates - plugins

Package Stats

Not applicable

You don't have access to any module. Contact your system administrator.

Password needs to be at least $length characters long

Password needs to contain both uppercase and lowercase characters

Password needs to contain both alphabetic characters and numbers

Password needs to contain both alphabetic characters and symbols

(Guest)

Turks and Caicos Islands

The file_integrity.php file is missing.

Without it you can't check if the release files didn't get corrupted during the upload.

What do you want to do?

Some files didn't pass the file integrity test.

If the following list contains files you haven't customized, please re-upload them again using binary mode in your FTP client:

Check Again

Ignore

During the next step the system will check the integrity of the files you uploaded.

Then, the installation/upgrade process will start.

Both processes can take several minutes to complete. Please do not close your browser.

CSV file

Skip first row?

if contains field names

Field delimiter

Field enclosure

Enter the column number for each field (first column is 1)

Enter 0 or leave empty to skip a field

Required fields can not be empty, unless you decide they are not required by unchecking the checkbox

Submit

This plugin allows to import categories and articles from supportsuite's knowledgebase.<br/><b>NOTE:</b> files and comments are not imported

Host Name

Server Port

Database Name

category %s has been successfully imported

article %s has been successfully imported

Importer SupportSuite Knowledgebase From DB

This report displays the Lastest Articles Added on the knowledgebase

Most Popular Articles

Article Title

Date Created

Article Rating

Total Visitors

weeks

days

day

hrs

hr

This report displays the Most Popular Articles on the knowledgebase

This report displays the Most Viewed Articles on the knowledgebase

No Rate

Excellent

Good enough

Not great

Poor

Displays Service Rating.(click on a date to view Rating tickets for that year and month)

Tickets Rating

Average Rate

Ticket Type

Total Elapsed

Rate

No tickets closed

weeks

day

hrs

hr

Displays all support tickets closed.(click on a date to view all tickets for that year)

Tickets Closed

Date Closed

Replies/Ticket

Please select a valid date range and press SEARCH.

Please select a date range and press SEARCH.

Support Center

Order Enom Account

Enom Account Registration Form

Account Type

Title

First Name

Last Name

Preferred Username

Secret Word Type

Secret Word

Address

City

State

Country

Zip Code

Phone

Sign Up

Orders

Version

seen

News

Latest Public Announcements from

Posted by

Read Full

Lost Password

Please enter your Registered E-mail Address below and click Submit. You will receive an E-mail shortly with instructions.

Enter E-mail

Your E-mail

Members Login

Submit a Ticket

Submit new ticket to our department.

Ticket Status

Check on the status of a previously submitted ticket.

Announcements

Knowledgebase

Enom Account

Order an Enom account.

Setup Fee

Billed Every 2 Years

Setup Fees

CVV2

CVV2 number is required

Account Password

Please enter your preferred Username and Password for your Domain account.

Domain Username

Domain Password

Articles

weeks

week

days

day

hrs

hr


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta1
# ----------------------------------

Client Area

client list

packages

domains

add invoice

event log

Profile, packages and billing info

Files repository

General info

quick reports

Current and closed tickets

Domain E-mail Templates

Domain E-mail templates

These items are services that have not been included as part of an invoice.  You will be given the option to create a new invoice from the selected item(s) or add item(s) to an existing invoice

Invoice Summary

Invoice

Applies To

Billing Type

Tax

There are currently no invoice entries

select invoice

Transactions for invoice

There are no recorded transactions for this invoice

-- Select payment method --

Return to default

change

Enter passphrase

You can't perform any operation on this(these) invoice(s)

There are no recurring charges assigned to this customer

Please select

Entry Detail

Single Payment

Monthly Payment

Quarterly Payment

Semiannually Payment

Annual Payment

One-time Price

Recurring Price

not applicable

Create Invoice

Create Entry

Number

Customer Name

Amount Due

delete

Invoice Filter

Overdue Invoices

All Unpaid Invoices

Gateway

Legend

Overdue

Not Sent

Toggle All

mark as paid

send invoice

send overdue

Jump To:

Go

Domains list

Expiry Date

import

Contact Information

Use Registrant Info

An error has occured

Registrar Lock

Locked

Unlocked

Transfer Key

E-mail Key To Registrant

Working...

Loading data...

DNS Settings

Host Records

Record Type

Add Row

Note: To delete a row, leave the hostname or address fields blank and click save.

You must be using the default name servers in order to modify DNS host records.

Domain Filter

Expires Within 30 Days

Expires Within 15 Days

Expires Tomorrow

Expires Today

Expired Domains

Registrar

reminder

Results Per Page

Domains Filter

Active Domains

All Domains

Expiring Domains

Status

Manage Domain ({DOMAINNAME})

Loading data from registrar...

Your Domain list

Renewal Period

Price

Name Servers

Change Name Servers

Use Default Name Servers

Name Server

Check Name Server Status

Checking

Register Name Server

IP Address

Registering

Edit Name Server

Old IP Address

New IP Address

Editing

Delete Name Server

Deleting

General Information

Domain Overview

Domain ID

Expiration Date

Registration Status

Purchase Status

Auto Renew

Upcoming Batch Autopayment Invoice Notifications To Send

Paid orders in queue

Requires Manual Setup

Code

Quantity

Discount type

Percentage

Apply coupon to

Domain Name Registration

Domain Name Transfer

Package Setup

Package Add-ons

Package Add-ons Setup

Other invoice items

Duration

month(s)

Apply coupon before or after taxes

Before

After

Packages

Billing Cycles

All

Yearly

Every 2 Years

Setup Fee Only (No Recurring Fee)

Overdue packages in suspension queue

Requires Manual Suspension

Suspended packages in unsuspension queue

Select which fields you wish to export and press the button to download the file

Tickets status

All Tickets

Only Open Tickets

Only Closed Tickets

Download .csv

Credit Cards Expiring This Month

Last 4 Digits

Credit Cards Expired Last Month

Last Run

remove service

execute now

add more

Currently there are no services enabled

Please enter the new TLD extension you want to support

Period

Renewal

Transfer Setup

Registrar Plugin

Actions

Existing TLD Extensions

TLD Options

Domains Taxable

When set to 'Yes', tax will be charged for domain purchases

Default TLD

Select the TLD that should be preselected in the sign up form.

TLD Extension Setup Description

NOTE:</b>  A period of "One Time" will not create a recurring transaction for domain registration.

Add New TLD

update

Delete All

Add

Save

Cancel

WARNING: You cannot leave the TLD extension name blank

ERROR: Your TLD extension does not need to start with a . symbol

WARNING: Your price is not in the proper format

WARNING: Your transfer setup is not in the proper format

Clicking "OK" will delete all entries for TLD

Delete Entry? (OK = Yes  CANCEL = No)

Days Overdue

File Decryption Service

Upload here the file you wish to decrypt

You'll receive the decrypted file by return

Group Color

Use Default

Hex Color:

Color Picker

Staff Notes

Encrypt Domain Passwords

Encrypt/Decrypt your customer's domain passwords

Performing this action could take some time, please be patient

Invoices pending generation

Members

Color

There are currently no Customer Groups defined

Taxable

Plugin variable

Available in:

Custom plugin variable name

Prices

Price detail

Plugin var value

Monthly Billing

Quarterly Billing

Semiannual Billing

Annual Billing

2 Year Billing

Setup Price

Remove

New row

Save changes

show/hide description

Support tickets that will be Notified:

Ticket

Support tickets that will be closed:

Return to packages list

Allow in signup

Hidden

Automatic Activation

Package Description

Use Package Group's Default Welcome E-mail

Select the servers where you wish to install this package. When multiple servers are selected, packages will be installed among them in a round-robin manner, in the order established here.

Server variables

Enter the associated package names used in the following server plugins

{pluginName}

Reseller account

Resource Usage

ACL Options

Package Attributes

Monthly Price

Quarterly Price

Half-Year Price

Yearly Price

2 Year Price

Select Yes if you want this package to be seen as an option in the signup script.<br><br>Select Hidden if you want this package to be available for signups but not shown in the package selection.<br><br>Select No if you do not wish to accept any orders for this package.

Select Yes if you want this package to use the plugin <i>Order Processor</i>.<br><br>Select No if you do not wish this package to use the plugin <i>Order Processor</i>.<br><br>Plugin <i>Order Processor</i> is enabled, to configure or disable go to <i>admin > plugins > services</i>

Messages in the queue

To

BCC

Body

Attachments

Import

Select Add-on

Drag and drop the items to change the sorting order

Drop-down menus

Radio buttons

plugin variable

edit

monthly

quarterly

semiannual

annual

2 year

setup

Add new

ALL COUNTRIES

State must be added

Use VAT

Tax rate must be added

Tax rate must be a valid number

Insert more

You may only need one Package Type if all of your clients have the same packages and price<br>and you are not running any specials, otherwise you can create different Package Types<br>and their associated packages by clicking on the create package type tab.

Package Type:

Friendly Name

Show Domain Options

Show domain options

Do not show domain options

Is this for a subdomain?

Main Domain

Allow Registration

Allow Self Manage

Allow Transfer

HTML is accepted

Default Welcome E-mail

Click to view tags

Import Welcome E-mail

Do Not Import

Import Packages

add new package type

Package Type (code) is used to distinguish what type of packages are available to a client

Note

Public announcements are available at

as an RSS feed

as an HTML page

You need to select entry(s) to perform this action on

UPDATE SETTINGS

In Effect

Applies to

Post Date

Publish

Excerpt

Insert an excerpt of your announcement

Post

Recipients

Active Tax Rules

Notice

In order to delete an access group you have to assign its members to another group.

The "Customer" and "Super Admin" groups can't be deleted.

Staff members

There are no staff members belonging to this group.

SELECT MODULE

Invoice status

All invoices

Unpaid invoices

Paid invoices

Pending users that will be deleted:

Select Package Type

TIP: you can drag and drop the list items if you want to change their order. Changes will be saved automatically

Updating

active packages signed up for this plan.

inactive packages signed up for this plan.

Yes - Show domain options

No - Do not show domain options

Signup URL

List of packages and prices for package type

Package Name (Click on package name to make changes)

Setup

Visible in signup

There are no packages for the current Package Type

{importPackageLabel}

update package type

delete package type

Add new package

delete package(s)

Used for customers who are providing subdomain hosting.<br>Example: customer.yourdomain.com

The price does not identify which currency the amount is in.  This is handled in the customer profile of each customer.

Show the packages that are taxable

Quantity of customers for each package

Show the packages that are allowed in signup

Modify this package

You may use tags in both the subject and content

Click to view available tags

A template can only be deleted if it has no associated E-mail routing rules.

Template name

Assigned to rules

E-mail subject

NOTICE

All members belong to the Department General, and this department can't be erased.

Department Settings

Group members

Assign lead to department

Staff Members

Lead

Assign To

Notify New

Notify Closed

Feedback

Resolution Article

Delete Department

Below is the list of members who do not belong to this Department

Toggle Advanced Rules

Applicable E-mail Routing Rules

Messages sent to the E-mails:

Routing type:

Send copy to

There are no rules applicable for this department

Applicable Escalation Rules for Tickets Belonging to this Department

For departments

hours since opened

Reassign to department

There are no escalation rules originating from this department

Applicable Escalation Rules for Tickets Escalated to this Department

There are no escalation rules targeting this department

Add to Department

Open Support Tickets

ID

Time Elapsed

close

Priority

Opened By

Move to registered user

Created

Plan Name

Rated given by customer

Attachment

Added On

Create Ticket Filter

Select condition

Assigned to

Ticked type

Department

That Contain

Is

Is Not

Not Assigned

Waiting on tech

Waiting on customer

Low

Medium

High

Hours

Match type

Against all conditions (AND)

Against any condition (OR)

Contain

Not contain

Greater than

Less than

remove

show/hide conditions

Escalation Name

Conditions triggering the escalation

Assigned to departments

Time elapsed since last reply:

Ticket status

Open

Tickets of priority

Appearance Actions

Change Ticket Tag

Don't change

Clear

Red

Green

Blue

Yellow

Escalation Actions

Change Priority

Reassign to

Don't reassign

Only apply once

Notification Actions

Send Transcription To

You can view the status of your ticket by entering your email and any ticket ID in the fields below.

Once logged in you can add a reply.

Verification Code

Enter the code

Handling Support Requests

Use this screen for creating rules to determine how incoming E-mails and support requests entered in the public section will be handled.

The "Autoresponder template", "Open ticket" and "Send copy to" fields determine which actions are taken.

Rule name

Request source

E-mail pipe forwarding

E-mail POP3 fetching

Public section

User type

Any (Guests and Registered)

Guests

Registered

Registered, from selected groups

Select groups

Autoresponder template

Open Ticket?

Set to priority

Selected by customer

Set to type

Select type

Assigned by default to

override

Assign to

Leave unassigned

set to ticket type default

Ticket type default assignee

Pipe Forwarding Set-up

E-mails

Filter out

Have each of the above E-mail addresses forward to

Pop3 Fetching Settings

This works in tandem with the "Tickets Generator" automation service, so you need to have it enabled for this routing rule to work.

Be aware that this rule will only apply to E-mails sent to this account, to the E-mail(s) address(es) specified below. You can use a same account in many routing rules, as long as you set the E-mails below consistently.

E-mail server hostname

E-mail server port

E-mail account username

E-mail account password

Delete E-mails on server

after retrieval

By creating this rule, you will be giving access to the public support section under the directory /public of your installation.

If the type of customer (Guest or Registered) that enters a request in the public section doesn't have an associated routing rule, then his request will be silently ignored. Therefore we recomend to have rules for all customer types, setting autoresponders with the appropriate messages for those you don't wish to process.

Visible by customer

Opened by

Log for Ticket

via E-mail

Submitted

Set ticket status to

Closed

Notify User

Assign Ticket to Me

Submit Entry

Attach File

Max file size

Add a New File

Directory 'uploads/support' is not writable

Staff-only

Add Ticket Summary

Resolution summary for this ticket

Skip

User

Action

view full comment

When an E-mail is received or a new request is entered through the public section, rules are checked as they are ordered below and only the first matching one will be processed.

You can drag and drop lines in the table to reorder the rules. Order will be saved automatically.

if you choose not to handle E-mails from guest clients, it is recommended that you set up at least one routing rule that handles them with an autoresponder letting them know that their message was discarded.

Autoresponder

Create Ticket

Source

There are currently no E-mail routing rules defined

Email

Select a Type ...

Msg. Subject

My question is

Message

Attach File:

Open ticket in the name of user

Notify user

Group Members

Applicable Escalation Rules

There are currently no Departments defined

Click OK if you are sure you want to delete the selected items.

Records per page

Support Ticket

Added by

on

Messages

Drag and drop lines in the table to reorder the ticket types. Order will be saved automatically.

Default assignee

Enabled

Your feedback has been recorded

You can also enter here any additional comments about the service:

Thank You

Error: the referred ticket does not exist

The service on that ticket has already been rated

Error: invalid hash

Error: invalid rate

Thanks for your Time

{actionfilter}

as

private

delete filter

Ticket Filter

View All Tickets

My Tickets

My Tickets & Unassigned Tickets

Unassigned Tickets

For Active Customer

For Guest Users

Assign New Tickets To

select dept or staff

Submit Ticket

If you can't find a solution to your problems in our <a href="index.php?fuse=knowledgebase&view=KB_MainView&public=1">knowledgebase</a>, you can submit a ticket by selecting the appropriate department below.

Message Details

Upload File(s)

For escalations to be triggered, please remember to set up the "Ticket Escalation" automation service.

After this many hours

Change priority to

There are currently no escalation rules defined

In order to delete a ticket type you have to assign all tickets having this type to another type, and modify current E-mail routing rules pointing to this ticket type.

Enabled in the public section

Associate to billing events

Tickets having this type

Associated E-mail routing rules

Filter By:

Approved

Not Approved

Internal

There are no user comments stored on the Knowledge Base

user

email

Comment

Is Approved

Is Internal

delete comment

Publish Comment

go

Advanced

All of these words

The exact phrase

Any of these words

Categories

Updated

within the past week

within the past month

within the past two months

within the past year

within the past two years

anytime

Sort by

Article Number

Rating

The search results are order by relevance values, so you first will see the articles that matches with your search.

Search Results

Your search for

returned an empty result set

Added on

by

Knowledgebase Categories

No Articles

More Articles

There are no categories in the Knowledgebase

Parent Category

Category

Save Category

There are no categories defined for the KnowledgeBase

published

draft

There are no articles defined for the KnowledgeBase

title

Date Modified

Draft

Select target categorie(s) and press "Move":

delete article

Add Article

Publish Article

Move Article

Move

Latest Articles Added

Posted

There are no categories defined for the Knowledge Base

Total Articles

delete categories

Add Category

The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

Subcategories

Articles Filter

Ticket Summaries

Staff-Only Articles

Members-Only Articles

Public Articles

Draft Articles

Article Id

Toggle All

mark as read

Article ID

Created on

Modified on

Solution

Author

Attached Files

Currently

cast

Related Topics

Comments

Comment by

<b>Excerpt:</b> Insert an excerpt of your article.

Content

Related Articles

Attached Files:

Save article as draft

Access

Public

Members-only

Staff-Only

Associate to a ticket type

Associated ticket types

Date created

Save Article

There are not categories on the Knowledgebase.

Knowledgebase Article

The article has not attached files

How helpful was this article to you?

No Articles related

Add Comments

Enter the code to the left

Save comment as Staff-Only

Access Code

Knowledge Base articles related to this ticket type

ago

Most Viewed Articles

views

Select Graph

Add to Quick Reports

Add Graph To Dashboard

View in My Right Panel

Invoice Filter:

Add Invoice Entry

Merge into Invoice

Invoice Entry

You have not filled out all required fields.  Please do so, then try again.

Please select the billing type before submitting this new entry

You have entered an invalid price, please try again.

Click OK if you want to replace with the default settings for this selection

Billing type

Due date

Entry detail

Advanced Options

Do you want to charge tax on this invoice entry?

Do you want this entry included in the next recurring payment of the selected "applies to" account?

Is this a recurring payment?

Billing cycle

Pmt Reference

There are no invoices for the selected billing type

Additional Instructions

Reference

Pending client

Package Activation Options

Activate

Next Date

One Time

Customer/Package

Paid/Outstanding

pending client

When activating clients, activate all their packages as well?

Are you sure you want to delete these clients and packages?

Are you sure you want to delete these packages?

Are you sure you want to delete these clients and all their packages?

Associate with Ticket Types

All ticket types

Are you sure you want to change template.

From

Click on this checkbox if you want a BCC, Blind Carbon Copy, of this E-mail sent to you.

Template

{TEMPLATEOPTIONNAME}

Normal

Confirm Receipt

Max file size limit can be changed in php.ini - directive <b>upload_max_filesize</b>

Send E-mail

Client database is empty

To add a client please click

here

Add your new customer profile in the fields below

The fields highlighted in red are required before submitting this customer's profile.

Groups

There are no alternate E-mails created for this account

Payment Type

Use Recurring Subscription

We do not store credit card information<br>for your selected payment type

view

Delete Credit Card

Awaiting Validation

New Credit Card Number

Last Seen

NOTE:  Supply only if you want this password changed

New Password

Confirm password

Confirmation Password

add client

Activate User

Package ID

There are no packages associated with this account

To create a package for this client please click

Here

Domain Information

Domain Request

Domain order ID

Not Available until Activation

User Name

Server Information

Server

Plugin

Use Shared IP

Available Server IPs

Billing Information

Next Due Date

Price Override

Reset Invoice

Modified user

view full message

view original profile

view original package

view note

View Archived

Add note

Archive notes

Last 4

Show

All events

Profile and Packages events

Billing events

Support Tickets events

Let customers choose

Force to use subscriptions

Disable subscriptions

Select Registration Option

Package Information

Enter Your Domain Name

Search Result

Order

Choose Domain

Order Options

Terms of Service

Payment

Complete

The following page lists the current promotion types available for purchase.  Click a promotion type order link to continue the order process.

Terms and Conditions

In this step, you must complete a telephone verification.  This step protects you from fraudulent orders using your information.

Telephone Verification

In this step, you can customize the order details, select your billing preferences and enter your personal information.

Signup Error

Your order was rejected for the following reason(s)

In this step, you must review the following Terms and Conditions. Selecting "I Agree" ensures that you have fully understood the conditions and that you will agree to follow them.

Checkout

The following page allows you to enter the domain name to be associated with the package being ordered.

Account Information

Thank you for completing the order process.  There are no further steps to complete at this time.

Valid VAT Number

Invalid VAT Number

Main Menu

Remember to close your session

Return to the admin view.

Session has expired. Please log-in again.

TOOLS

Tools

Various utilities

Welcome

accounts added from WHMCS.

packages added from WHMCS.

invoices added from WHMCS.

client packages added from WHMCS.

File upload failed

Imports Data from WHMCS

Instructions

Download the WHMCS Export tool

download

Upload whmcsexport.php to your WHMCS root directory.

Open the whmcsexport.php in a web browser which will allow you to download a csv file.

Delete the whmcsexport.php from your WHMCS root directory.

From this tool, select the whmcs.csv file that was downloaded from the whmcsexport.php and click import.

Import WHMCS CSV File

Upload File

Import!

accounts added from Modernbill.

packages added from Modernbill.

invoices added from Modernbill.

Imports Data from Modernbill 4.x

This tool will import your client accounts, invoices and configure packages setup in Modernbill.  This tool is intended for use with Modernbill version 4.x.

Download the Modernbill Export tool

Upload mbexport.php to your ModernBill root directory.

Open the mbexport.php in a web browser which will allow you to download a csv file.

Delete the mbexport.php from your ModernBill root directory.

From this tool, select the mbdata.csv file that was downloaded from the mbexport.php and click import.

Import MB CSV File

Sorry, you must have the domains module installed to use this tool.

Importing domains

Select a registrar in the list below to fetch the list of domains you have registered.

You will then be able to import any domain into ClientExec, which will be visible in the Overview section of the Domains module.

Once a domain is imported, you can edit from within ClientExec its contact info, name servers, initiate a domain transfer, etc.

Note that when a domain is imported, if the registrant doesn't have an account in ClientExec then a new account will be created, except if the registrant's personal information is marked as private.

Select Registrar

{REGISTRAR}

You must first %sconfigure a registrar plugin%s and %sassign a TLD to use a domain registrar%s in order to fetch domains.

Imports Domains From Registrars

Result

Merge Client

This page allows you to merge the currently selected client into another existing client.  First enter the client id to merge into.  Then select the options to use when performing the merge.  Finally, click the merge button to complete the process.

Destination Client ID

Delete Client After Merge

Merge All Data

Merge Packages

Merge Domains

Merge Recurring Fees

Merge Invoices

Merge Tickets

Merge Alternate E-mails

Please select a client before using this tool.

Merge

Count

Month Tax

Total Tax

Tax Collected


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta2
# ----------------------------------

Viewing Staff

Adding staff

Editing Staff

Next Recurring Charges

view as client

Ticket Management

Toggle SideBar

Date Last Log

Time Since Last Reply

Other



# ----------------------------------
# ADDED IN VERSION 3.2.0 beta3
# ----------------------------------

KnowledgeBase

KB manager

Browse announcements.

Browse KB articles.

Purchase Plan.

Confirm Password

ClientExec Domain



# ----------------------------------
# ADDED IN VERSION 3.2.0 RC1
# ----------------------------------

Uninvoiced

Pending CC

Events

tickets

There are no permission available for this group.

To enable the public section support, you must enable the setting "Allow Guests To Submit Tickets"

Support Tickets Search

Search your support tickets for a term.

Search Words

Limit to # results

Ticket Number

Ticket Subject

keyword searched for

Result of Support Ticket Search

Recommend Us

Recommend

to your friends and associates

send message

View detailed information about your server(s)



# ----------------------------------
# ADDED IN VERSION 3.2.0
# ----------------------------------

Latest Announcements

RSS Announcements

Service

Send Message

Sorry, this tool is not available for customers



# ----------------------------------
# ADDED IN VERSION 3.2.1
# ----------------------------------

There are no comments posted

Error retrieving server information:

Display:


# ----------------------------------
# ADDED IN VERSION 3.2.2
# ----------------------------------

User %s couldn't be added because he has no these required fields: %s 

This tool will import your client accounts, invoices, packages and configure packages setup in WHMCS.  This tool is intended for use with WHMCS version
