<div class="yellowbox">
    <h2>[l]NOTICE[/l]</h2>
    [l]For escalations to be triggered, please remember to set up the "Ticket Escalation" automation service.[/l]
</div>
<table border="0" width="100%">
    <tr>
        <th>[l]Name[/l]</th>
        <th>[l]Departments[/l]</th>
        <th>[l]After this many hours[/l]</th>
        <th>[l]Ticket status[/l]</th>
        <th>[l]Priority[/l]</th>
        <th>[l]Reassign to[/l]</th>
        <th>[l]Change priority to[/l]</th>
    </tr>
    <!-- BEGIN DYNAMIC BLOCK: escalationRow -->
    <tr class="{trClass}">
        <td>
            <!-- BEGIN DYNAMIC BLOCK: canEditEscalations1 -->
            <a href="index.php?fuse=support&view=AddEditEscalation&escalation={escalationId}">
            <!-- END DYNAMIC BLOCK: canEditEscalations1 -->
            {escalationName}
            <!-- BEGIN DYNAMIC BLOCK: canEditEscalations2 -->
            </a>
            <!-- END DYNAMIC BLOCK: canEditEscalations2 -->
        </td>
        <td>
            {departmentsList}
        </td>
        <td>
            {hoursAfter}
        </td>
        <td>
            {ticketStatus}
        </td>
        <td>
            {priority}
        </td>
        <td>
            {reassignTo}
        </td>
        <td>
            {newPriority}
        </td>
    </tr>
    <!-- END DYNAMIC BLOCK: escalationRow -->
    <!-- BEGIN DYNAMIC BLOCK: noEscalations -->
    <tr>
        <td colspan="6" align="center">
            <span style="color: rgb(128, 128, 128);">[l]There are currently no escalation rules defined[/l]</span>
        </td>
    </tr>
    <!-- END DYNAMIC BLOCK: noEscalations -->
</table>
