Opened Ticket
Tiquete abierto

Time between events
Tiempo desde último envío

Tech Support
Soporte Técnico

Click to reopen this ticket for additional comments
Clic para volver a abrir este tiquete

Reassign Ticket
Reasignar Tiquete

If the problem persists please notify support
Si el problema persiste por favor notifique a soporte técnico

Valid file extensions are
Las extensiones de archivo válidas son

Your Message was added successfully
Su mensaje ha sido agregado con éxito

Your support ticket was created successfully
Su tiquete de soporte ha sido creado con éxito

View All Clients
Ver todos los clientes

You do not have permission to remove this file.
No tiene permiso para remover este archivo.

File removed successfully.
Archivo removido con éxito.

File not found
Archivo no encontrado

Max file size limit can be changed in php.ini - directive 'upload_max_filesize'
El tamaño máximo de archivo puede ser cambiado en php.ini - directiva 'upload_max_filesize'

File Attached
Archivo Adjuntado

Reopen
Reabrir



# ----------------------------------
# ADDED IN VERSION 3.0.0 beta4
# ----------------------------------

Support E-mail
E-mail de Soporte

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.
Dirección de E-mail a la que usted desea que todas las preguntas de soporte sean enviadas. Esta dirección de E-mail es usada como entrada en algunos E-mails basados en plantillas, tal y como la plantilla de E-mail de bienvenida.

Support Ticket Start Number
Número de Inicio de los Tiquetes

Determine the number you wish to start numbering your support tickets.
Determine el número en el que desea que inicien sus tiquetes.

Display Tickets Ascending
Mostrar los Tiquetes en forma Ascendente

Select YES if you want to display support tickets in the order they were entered.  NO will display the tickets in Descending order, the latest one on top.
Seleccione SI si desea mostrar los tiquetes en el orden en el que fueron ingresados. NO mostrará los tiquetes en orden descendente, el último al principio.

E-mail For New High Priority Support Tickets
E-mail para Tiquetes Nuevos de Alta Prioridad

E-mail addresses to CC notification messages for new high priority tickets
Direcciones de E-mail CC a las que se enviará mensajes de notificación para tiquetes nuevos de alta prioridad

Disable CE Tickets Support System
Deshabilitar el Sistema de Soporte de Tiquetes de CE

Select YES if you want to disable the embedded ClientExec support system. <br> Additionally, you can define a URL to redirect your customers to an external support system of your own.
Seleccione SÍ si desea deshabilitar el sistema de soporte incluido por ClientExec. <br> Adicionalmente, usted puede definir una URL para redireccionar a sus clientes a un sistema de soporte externo propio.

3rd Party Support URL
URL de Soporte de Terceros

Allow Customer File Uploads
Permitir a los Usuarios Subir Archivos

Set this to YES if you wish to allow customers to upload files to support tickets.
Establezca esto en Sí si desea permitir a los usuarios que suban archivos a los tiquetes de soporte.

Allowed File Extensions
Extensiones de Archivo Permitidas

Days To Allow Tickets To Be Reopened
Días para Permitir que los Tiquetes sean Reabiertos

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.
Número de días que a un cliente le es permitido reabrir un tiquete cerrado. Déjelo en blanco para permitir que un tiquete pueda siempre ser reabierto.

View open tickets
Ver tiquetes abiertos

Reply to any assigned ticket
Contestar cualquier tiquete asignado

View all closed tickets
ver todos los tiquetes cerrados

Reopen ticket
Reabrir tiquete

Edit ticket
Editar tiquete

Delete ticket
Borrar tiquete

Close tickets
Cerrar tiquetes

# ----------------------------------
# ADDED IN VERSION 3.0.0 PR2
# ----------------------------------

Allow Admins To Reply From Any E-mail Account
Permitir a los Administradores Responder Desde Cualquier Cuenta de E-mail

URL of an external support system, different to ClientExec's.
URL de un sistema de soporte externo, diferente de ClientExec.

Enter the file extensions that you allow uploaded to support tickets separated by commas.  * means allow all file extensions(security risk).
Ingrese separadas por comas las extensiones de archivos que va a permitir agregar a los tiquetes de soporte. * significa todas las extensiones de archivo(riesgo de seguridad)

View closed tickets service rates
Vet calificación del servicio para los tiquetes cerrados

Click OK if you are sure you want to close the selected items.
Click en OK si esta seguro de cerrar los elementos seleccionados

Erased User
Usuario Borrado

Erased ticket type
Tipo de tiquete borrado

Edited message
Mensaje editado

Deleted message
Mensaje eliminado

Added message
Mensaje agregado

Undefined action
Acción no definida

Changed type to "%s"
Cambió el tipo a "%s"

Changed priority to %s
Cambió la prioridad a %s

Changed subject to "%s"
Cambió el asunto a "%s"

Changed status to %s
Cambió el estado a %s

Unassigned
No asignado

Opened
Abierto

Reopened
Reabierto

Guest User
Usuario Invitado


# ----------------------------------
# ADDED IN VERSION 3.1.0
# ----------------------------------

You need permission to assign tickets

User is not active

You don't have permission to assign new tickets

You don't have permission to assign to this department or staff member

Operation failed: ticket has already been assigned

Ticket(s) has been closed

Department "%s" was successfully deleted

Escalation rule was successfully deleted

E-mail routing rule was successfully deleted

Ticket has been deleted successfully

Ticket filter has been deleted

Ticket(s) has been deleted

Couldn't delete ticket type because there are tickets or E-mail routing rules associated to it

Ticket type "%s" has been deleted

Assign Ticket

You don't have permission to assign to this department

You don't have permission to assign to this staff member

Ticket was not found

Security breach attempt has been logged. Your session has been logged.

Autoresponder "%s" can't be deleted because it's used in at least one E-mail routing rule

Autoresponder "%s" has been deleted

Autoresponder "%s" has been saved

Department has been saved

Department has been created

Support routing rule has been saved

Support routing rule has been created

Escalation rule has been saved

Escalation rule has been created

Rate: %s

The code you entered is incorrect

Sorry, you don't have access to support

Thank you. Your request has been processed

Resolution summary for ticket #%s ("%s")

Filter name invalid

Ticket type has been updated

Ticket type has been added

Could not move ticket: there is no customer with that ID

Ticket ownership has been transfered

Frequency to send feedback request E-mails

Select how often you wish to have the system send an E-mail to the customer requesting for feedback about the service, after a ticket is closed. You can modify the E-mail's template in the E-mail templates settings section.

Never

Every month

Every two months

Every three months

Every six months

lead

Department %s

Ticket resolution notification

Staff member %s has closed ticket #%s ("%s") and created the following resolution note:

View tickets assigned to their departments

View tickets assigned to other departments

Assign unassigned tickets to any department

Assign themselves unassigned tickets

Assign themselves tickets in their departments

Assign themselves tickets from other departments

Assign their tickets to departments they are members in

Assign their tickets to other departments they are not a member of

Assign tickets they don't own to any department

Show departments

Manage departments

Show escalation rules

Manage escalation rules

Show e-mail routing rules

Manage e-mail routing rules

View ticket types

Manage ticket types

View Event Log for Ticket events

Software

Billing Issues

Control Panel

E-mail Problems

Upgrades

Edit Department

New Department

Enter one E-mail per line.

POP3 fetching

Pipe forwarding

high

medium

low

<b>%s</b> priority tickets

<b>%s and %s</b> priority tickets

<b>%s, %s and %s</b> priority tickets

You can use * to apply to all incoming E-mails.

Edit Escalation Rule

New Escalation Rule

Tick if you wish that, after a ticket is escalated by this rule, it doesn't get escalated again later by this same rule.<br />\nIt will be able to be escalated by this rule again only after the assignee, status or priority have changed.

Tickets automatically created by the billing engine (for example when a paypal subscriptions is cancelled) will have this type.

Related KB Articles

View ticket details for ticket

Guest

Ticket moved from guest to customer

Added feedback comment

Event log for Ticket %s

Assigned to Department %s

Assigned to Staff %s

Created ticket #%s

Staff notes for this particular customer and ticket type (%s)

By %s on %s

Add new template

Registered & anonymous

Selected groups

NA

Unnamed Rule

%s hours

Click to toggle ticket details

Group:

Feedback Comment

You don't have access to this section

Subscribe

Unsubscribe

Canceled

%s (guest)

No Rating Yet



# ----------------------------------
# ADDED IN VERSION 3.2.0 beta1
# ----------------------------------

Please reply above this line

Ticket #%s has been closed

"%s" was successfully deleted

"%s" has been added succesfully

Access denied

Client Ticket

Ticket Information

Have a question or an issue, we are here to help you. Please submit a support ticket for assistance.

Subject and Question

Closed Ticket List

This section contains the list of closed tickets.

Tickets List

View the list of all the tickets in this section.


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta2
# ----------------------------------

Not Available

View closed tickets


# ----------------------------------
# ADDED IN VERSION 3.2.0 beta3
# ----------------------------------

Here's the transcription of the ticket messages:\r\n\r\n

(No subject)

You do not have permission to perform that action.

Below is the ticket status and history for the selected ticket.

Customer Rating

Reply To Ticket

If you can't find a solution to your problems in our <a href="index.php?fuse=knowledgebase&amp;view=KB_MainView&amp;public=1">knowledgebase</a>, you can submit a ticket by selecting the appropriate department below.


# ----------------------------------
# ADDED IN VERSION 3.2.0 RC1
# ----------------------------------

Event Log

Allow Guests To Submit Tickets

Select YES if you want to allow guests to submit tickets from the public section.  <br /><b>Note</b>: If you want to change the department these tickets are assigned to, create a support routing rule for guests and the public section.

Open Tickets


# ----------------------------------
# ADDED IN VERSION 3.2.0
# ----------------------------------

Subject: 

Contents: 
