Viewing Ticket Details
Affichage détaillé des Tickets

Submitting Support Ticket
Soumission du Ticket de Support

Support Tickets
Tickets de Support

Support Ticket
Ticket de Support

There are no support tickets available
Aucun tickets de support disponible

For User
Pour Usager

Viewing All
Tout Afficher

Ticket
Ticket

Opened Ticket
Ticket Ouvert

Submit Entry
Soumettre l'Entrée

Created
Créé

Total Elapsed
Total Écoulé

Submitted
Soumis

Time between events
Temps entre les événements

Submitted by
Soumis Par

Message Type
Type de Message

Set ticket status to
Set ticket status to

Open
Ouvert

Closed
Fermé

Notify User
Avertir l'Usager

Ticket Type
Type de Ticket

Waiting on customer
En Attente de l'Usager

View details for support ticket #
Afficher les détails su ticket de support #

Filter tickets on client
Filtrer les tickets sur le client

Log for Ticket
Log pour Ticket

Tech Support
Support Technique

Select a Type ...
Choisissez un Type...

My Question/Message is about
Ma Question/Réponse est à propos de

My Question/Message is
Ma Question/Réponse est

Select a valid ticket type
Choisissez un type de ticket valide

You can not leave the subject blank
Entrez un sujet

You can not leave the message blank
Entrez un message

Click to reopen this ticket for additional comments
Cliquez pour réouvrir ce ticket et ajouter des commentaires additionnels

You must first assign this ticket before you can respond
Vous devez d'abord assigné ce ticket avant d'y répondre

assign to me
assigné à moi

Click here to return to the ticket overview
Cliquez ici pour revenir au sommaire du ticket

Viewing Closed Tickets
Affichage des Tickets Fermés

Opened by
Ouvert Par

view profile
Afficher profile

Number

Time Elapsed
Temps écoulé

Unassigned Tickets

Open Tickets Assigned to You

Ticket has been assigned to you

Trouble ticket(s) deleted successfully

Reassign Ticket

Please ensure that the file is not empty and try uploading again

If the problem persists please notify support

Valid file extensions are

Your Message was added successfully

Your trouble ticket was created successfully

View All Clients

Added by

Added on

Attach File

Directory 'uploads/support' is not writable

You do not have permission to remove this file.

File removed successfully.

Click OK to confirm this is a high priority ticket.

File not found

Not Assigned

Max file size

Max file size limit can be changed in php.ini - directive 'upload_max_filesize'

File Attached

You can not leave the message blank 

You need to select entry(s) to perform this action on

Click OK if you are sure you want to delete the selected entries.

Attachment

Click OK if you are sure you want to delete the selected items.

Records per page

Reopen



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File %s upload failed

Support E-mail

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.

Trouble Ticket Start Number

Determine the number you wish to start numbering your trouble tickets.

Display Tickets Ascending

Select YES if you want to display trouble tickets in the order they were entered.  NO will display the tickets in Descending order, the latest one on top.

E-mail For New Trouble Tickets

E-mail addresses ClientExec will send E-mail notification on all new trouble tickets. You can separate E-mails by a comma.<br>Example: support1@domain.com, support2@domain.com

Alternate Support Address

<i>For E-mail piping only</i><br>In the event that a user submits an E-mail to your support E-mail piping address without an existing account or recognizable E-mail address, ClientExec will forward to this E-mail address. Leaving this setting blank will signal ClientExec to bounce back the E-mail with the text found in the 'Bounce Back Template' Setting.

<i>For E-mail piping only</i><br>Text used in the bounced E-mail sent by ClientExec when an E-mail is received via the pipe cron that does not belong to one of your customers.

E-mail For New High Priority Trouble Tickets

E-mail addresses to CC notification messages for new high priority tickets

Disable CE Tickets Support System

Select YES if you want to disable the embedded ClientExec support system. <br> Additionally, you can define a URL to redirect your customers to an external support system of your own.

3rd Party Support URL

Allow Customer File Uploads

Set this to YES if you wish to allow customers to upload files to support tickets.

Allowed File Extensions

Days To Allow Tickets To Be Reopened

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.

View open tickets

View all assigned tickets

Reply to any assigned ticket

View all closed tickets

Reopen ticket

Edit ticket

Delete ticket

Assign new tickets

Close tickets

Opened by %s:

Assign Ticket to Me

Attach File:

Add a New File

Submit ticket

File(s) %s upload failed
