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Support E-mail

E-mail address you want all support questions sent to.  This E-mail address is used as an entry to some template based E-mails, such as the welcome E-mail template.

Trouble Ticket Start Number

Determine the number you wish to start numbering your trouble tickets.

Display Tickets Ascending

Select YES if you want to display trouble tickets in the order they were entered.  NO will display the tickets in Descending order, the latest one on top.

E-mail For New Trouble Tickets

E-mail addresses ClientExec will send E-mail notification on all new trouble tickets. You can separate E-mails by a comma.<br>Example: support1@domain.com, support2@domain.com

Alternate Support Address

<i>For E-mail piping only</i><br>In the event that a user submits an E-mail to your support E-mail piping address without an existing account or recognizable E-mail address, ClientExec will forward to this E-mail address. Leaving this setting blank will signal ClientExec to bounce back the E-mail with the text found in the 'Bounce Back Template' Setting.

<i>For E-mail piping only</i><br>Text used in the bounced E-mail sent by ClientExec when an E-mail is received via the pipe cron that does not belong to one of your customers.

E-mail For New High Priority Trouble Tickets

E-mail addresses to CC notification messages for new high priority tickets

Disable CE Tickets Support System

Select YES if you want to disable the embedded ClientExec support system. <br> Additionally, you can define a URL to redirect your customers to an external support system of your own.

3rd Party Support URL

Allow Customer File Uploads

Set this to YES if you wish to allow customers to upload files to support tickets.

Allowed File Extensions

Days To Allow Tickets To Be Reopened

Number of days that a customer is able to reopen a closed ticket. Leave blank to always allow a ticket to be reopened.

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